ravikant verma

Led a cross-functional team managing end-to-end global policy lifecycle operations and performance metrics across multiple business units. Conducted process audits and implemented team tracking frameworks to achieve 100% service expectation compliance and reduce backlog risks through data-driven improvements.

Analyzed operational bottlenecks and process variances to implement a centralized knowledge base and SOP change management framework. Managed complex escalations and high-tier stakeholder communications, achieving 100% SLA compliance, and partnered with product/technology teams to improve processing accuracy and onboarding readiness.

Managed end-to-end policy service operations for complex financial portfolios, including reporting pipelines and third-party carrier synchronization. Performed data-driven variance and risk analysis to eliminate reconciliation discrepancies, producing standardized performance reports and maintaining zero-error data performance using Excel and audit portal tools.

Supervised end-to-end customer service operations for retail health and travel insurance portfolios, maintaining strong customer retention metrics. Performed workflow deep-dives to resolve bottlenecks and managed high-tier escalations with underwriting teams and external insurers to maintain SLA compliance, using CRM data to track performance and churn trends.

Earned a Master of Business Administration (MBA) with a specialization in Risk and Insurance Management from Banaras Hindu University (BHU).

Completed a Bachelor of Computer Applications (BCA) from Maharshi Dayanand University (MDU).