I’m a business and technology leader with 17+ years of experience across global service delivery, enterprise transformation, customer success, operations, and P&L management. I have grown from hands-on operations leadership into managing complex, multi-region businesses, large teams, strategic clients, and high-value SOW portfolios.
In my recent roles, I have managed 1000+ FTEs and ~Multimillion (27M as of now) in SOW portfolios, worked across India, Philippines, North America and APAC, and partnered with senior stakeholders on delivery, financial performance, capacity planning, governance, transformation, renewals, and growth. I have contributed to $3.5M+ in renewals and upsells and delivered $1.2M+ in savings, while improving customer experience and operational performance.
I enjoy solving complex business problems, especially where people, process, technology, and commercial outcomes intersect. Some of my work has included scaling operations, reducing resolution times by 76%, improving time-to-productivity by 30%, building analytics-driven governance, and using automation and AI to improve service delivery.
I’m particularly interested in leadership opportunities across Professional Services, Customer Success, Service Delivery, Operations, Transformation, AI/GenAI, and enterprise technology. I enjoy building high-performing teams, simplifying complexity, creating scalable operating models, and turning technology investments into measurable business outcomes.
I’m now looking for a leadership role where I can take meaningful ownership, solve challenging problems, build teams and capabilities, and contribute directly to the growth and transformation of the organization.
