@anoopnair1
Business Process Lead at Tata Consultancy Services who improved quality by 68% and cut vendor claims turnaround to 30 minutes.
IndiaAt Tata Consultancy Services, I direct business operations across Pricing, Merchandising, Vendor Management, Inventory, Customer Rebates and Data Governance. I lead a 30-member team and maintain governance, capacity planning and SLA/KPI management.
I partnered with stakeholders on automation that reduced vendor claims turnaround from six hours to 30 minutes. In this role, I maintained 100% SLA performance, improved quality by 68% and increased productivity by 30%.
Work history, roles, and key accomplishments
Jan 2022 - Present (4 years 9 months)
Directed end-to-end operations across Pricing, Merchandising, Vendor Management, Inventory, Customer Rebates and Data Governance. Led a 30-member team, driving productivity, quality, hiring, coaching and succession planning.
Relationship Science LLC
Apr 2013 - Oct 2014 (1 year 6 months)
Worked as a Research Analyst at Relationship Science LLC.
Delivered ~US$1M annual business impact as a Pricing Subject Matter Expert.
Worked as a Content Writer for JC Penney.
Provided L1 support for Dick's Sporting Goods.
Served as Point of Contact for JC Penney.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration (BBA) degree from Hindustan University in 2012.
Software and tools used professionally
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