Open to opportunities

SK COLLECTIONS

@skcollections

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I drive sales operations, process optimization, and customer satisfaction through leadership.

India

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What I'm looking for

I’m looking for a leadership role where I can own sales operations and process optimization, strengthen customer satisfaction, and improve compliance and quality. I want a team that values mentoring, operational excellence, and continuous improvement.

I’m a dynamic, goal-driven leader with extensive experience in Client Management, Customer Service, Process Management, Sales Operations, and Team Leadership. I focus on delivering exceptional customer support while streamlining processes to drive operational excellence.

In my current role as a Manager – Sales Operations, I manage Samsung Mobile Sales Operations and lead online sales for the Samsung brand and Amazon Marketplace. I also work extensively in Supply Chain Management to support smooth operations and performance outcomes.

Across my earlier leadership roles (Team Manager / Deputy Manager, Assistant Manager, and Senior Team Lead), I developed strategies to achieve business objectives, managed quality compliance and process efficiency, and ensured SLA-driven customer satisfaction. I’ve trained new recruits, improved performance through coaching, and prepared reporting and documentation to forecast workload and staffing.

My record includes promoting multiple times for performance and leadership, receiving the Outstanding Performer (XtraMile) award, and contributing to project transitions to the U.S.—including traveling for project transition. I bring a continuous-improvement mindset through Lean Six Sigma (Yellow Belt) and Fundamentals of PMP, with strong compliance discipline across ISMS, OMS, and QMS.

Experience

Work history, roles, and key accomplishments

Manager – Sales Operations

SBML

Sep 2022 - Jun 2024 (1 year 9 months)

Managed Samsung Mobile sales operations. Led online sales for the Samsung brand and Amazon marketplace and worked extensively in supply chain management.

Sales Operations Management Online Sales Supply Chain Management Client Relationship Management Customer Service And Support

Manager

Tech Bowls

Jun 2022 - Sep 2022 (3 months)

Led a team for design, development, testing, and debugging of projects. Managed timelines, team goals, and process documentation while ensuring adherence to development standards and quality control.

Team Leadership Project Timelines Process documentation Quality Control Software Testing Debugging

Team Manager / Deputy Manager

Capgemini

Apr 2018 - Sep 2020 (2 years 5 months)

Developed strategies to achieve business objectives and managed quality compliance, process efficiency, and team performance. Ensured high customer satisfaction for SLA and back-end operations, and conducted training and forecasting reports for workload and staffing.

Compliance Process Efficiency SLA Management Customer Satisfaction Training and Development Reporting Workforce Forecasting

Assistant Manager

IGATE

Apr 2014 - Mar 2018 (3 years 11 months)

Trained and managed teams in US-based projects, ensuring work allocation, database management, and process compliance. Led employee motivation and performance improvement initiatives and supported project transition activities to the US.

team training Team Management Database Management Process Compliance Performance Improvement

Senior Team Lead

IGATE

Mar 2012 - Mar 2014 (2 years)

Managed teams handling European clients (French, German, Italian, Dutch, Austrian) and coordinated with clients via emails, calls, and reports. Led performance analysis, process improvement, and incentive management.

Client Management Stakeholder Communication Reporting Performance Analysis Process Improvement Incentive Management