Open to opportunities

priyank sharma

@priyanksharma3

Message

Experienced Process Lead with a passion for talent development.

India

Message

What I'm looking for

I am looking for a role that fosters team growth and innovation.

I am an experienced Process Lead at Capgemini India with a decade of expertise in the US Healthcare industry, specifically in Revenue Cycle Management. My journey has been marked by a strong commitment to talent development and team building, which I believe are crucial for achieving project success. I have successfully managed large teams and have a proven track record of handling client onboarding and project transitions effectively.

Throughout my career, I have led teams of over 24 agents, ensuring timely deliverables and maintaining high-quality standards. My role involves vendor management, workload allocation, and continuous communication with clients to align project goals with their expectations. I take pride in my ability to innovate and implement ideas that positively impact project outcomes, and I am dedicated to training and developing my team members to excel in their roles.

Experience

Work history, roles, and key accomplishments

Current

Process Lead

Current

Capgemini India

Dec 2021 - Present (3 years 8 months)

Led the transition of 150+ FTEs offshore and managed end-to-end client onboarding for a pharmacy client. Currently establishing an additional Line of Business (LOB) with a headcount of 150 FTEs.

Operations Management Vendor Management Team Leadership Onboarding Project Management Quality Assurance Process Improvement Training Development

Reporting Analyst

EXL

Jun 2016 - Nov 2021 (5 years 5 months)

Managed a team as a Reporting Analyst, focusing on claims reciprocation. Ensured timely and accurate reporting deliverables.

Reporting Data Analysis Team Leadership Claims Processing Microsoft Excel Data Management Performance Monitoring Process Improvement Quality Control

Claims Associate (AR)

Accretive Health (R1 RCM)

Sep 2014 - Mar 2016 (1 year 6 months)

Worked as a Claims Associate in Accounts Receivable. Handled various aspects of the revenue cycle management process.

Claims Management Accounts Receivable Revenue Cycle Management Data Entry Problem Solving Customer Service Process Adherence Documentation Communication

Claim Practitioner

Concentrix (IBM Global)

Dec 2013 - Sep 2014 (9 months)

Served as a Claim Practitioner, focusing on claim processing and related activities. Ensured compliance with industry standards.

Claims Processing Healthcare Regulations Data Verification Customer Support Quality Assurance Process Improvement Communication Attention To Detail Documentation

Education

Degrees, certifications, and relevant coursework

Chitransh Amulya Dutta College, Bhopal, BU

BBA, Business Administration

2010 - 2013

Studied Business Administration at Chitransh Amulya Dutta College, affiliated with Barkatullah University. Gained foundational knowledge in business operations and management principles.