pragya sukhija

I’m a customer-focused professional with 6+ years of experience across customer support, business development, and client relationship management. I enjoy turning customer needs into clear next steps—whether that’s recommending the right solution or moving qualified prospects through a sales pipeline.

In my most recent role as a Business Development Executive – MSP IT Sales at ALARIC VENTURES PVT. LTD., I generated and qualified outbound leads through research, cold outreach, and prospect engagement. I coordinated with technical consultants to recommend suitable MSP and IT solutions and scheduled discovery meetings between qualified prospects and technical consultants.

Previously, as a Customer Care Executive at TELEPERFORMANCE GLOBAL PVT. LTD., I managed high-volume Live Chat Support for international clients while maintaining a consistent CSAT score above 90% and meeting daily resolution targets. I performed technical troubleshooting, followed Incident Escalation protocols, documented interactions accurately in internal CRM and support tools, and identified Upselling and Cross-selling opportunities—boosting average revenue per user by 10%.

Earlier in my career, I built strong client support and execution skills through roles in marketing and sales/customer relations, including visa documentation support, branding and content creation, and resolving front-end inquiries for telecommunications products. Across all roles, I focus on service quality, accurate documentation, and cross-functional collaboration to drive both customer satisfaction and business growth.