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Sunny Suman

@sunnysuman

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Business Development Executive driving revenue growth through consultative client acquisition.

India

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What I'm looking for

I’m looking for a role where I can own client acquisition and revenue growth end-to-end, use CRM and consultative selling to exceed targets, and collaborate cross-functionally to improve customer outcomes and retention.

I’m a results-driven Business Development professional with 8+ years of experience across EdTech, customer operations, and HR. I focus on identifying growth opportunities, nurturing leads end-to-end, and delivering measurable revenue impact by combining strong communication with CRM proficiency.

In my most recent role, I drove student enrollment through consultative selling—presenting program ROI and career outcomes to 100+ prospects/month and converting inquiries into paid enrollments. I managed the full sales pipeline (prospecting, needs assessment, follow-ups, objection handling, and closing) while consistently meeting monthly enrollment targets, building long-term relationships that drove referral-based lead generation and repeat business.

Previously, I supported customer experience in high-volume environments by handling 60–80+ interactions daily, maintaining SLA adherence and high CSAT. I also bring HR operational strength—running end-to-end onboarding, supporting employee engagement, and leading recruitment drives across multiple locations—so I can collaborate smoothly across functions and stakeholders to resolve concerns and improve outcomes.

Experience

Work history, roles, and key accomplishments

Academic Counselor & BD

Booming Bulls Academy

Jan 2024 - Aug 2025 (1 year 7 months)

Drove student enrollment by presenting program ROI and career outcomes to 100+ prospects per month, converting inquiries into paid enrollments. Managed the full sales pipeline (prospecting, needs assessment, follow-ups, objections, closing) and partnered with operations/academics to resolve concerns and maintain high CSAT.

Consultative Selling Lead Generation Client Acquisition Sales Pipeline Management Objection Handling Stakeholder Management Upselling Cross functional Coordination

Customer Support Associate

Cogent E Services

Jul 2021 - Jul 2023 (2 years)

Handled 60–80+ daily customer, merchant, and delivery-partner interactions via calls and chat while meeting SLA targets and maintaining high CSAT. Resolved escalations for retention, identified recurring complaint patterns, and supported process improvements to reduce average handling time.

Customer Support SLA Management Escalation Handling Conflict Resolution Partner Support Communication Process Improvement

Human Resources Executive

IPE Global Limited

Jul 2019 - Dec 2019 (5 months)

Managed end-to-end onboarding and induction for new hires, ensuring a seamless employee experience from offer letter to Day 1. Conducted document verification and background checks with 100% accuracy in HR records and contracts, and supported HR operations and engagement initiatives.

Employee Onboarding HR Operations Document Verification Background Checks Employee Engagement

Human Resources Executive

IL&FS Education and Technology Services

Oct 2016 - Jun 2019 (2 years 8 months)

Led recruitment drives across Bihar, managing sourcing, screening, and selection for 30+ positions annually. Coordinated HR operations (attendance, leave tracking, payroll inputs), delivered orientation/policy awareness for compliance, and maintained complete HR documentation.

Recruitment Sourcing HR Operations Statutory Compliance HR Documentation