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@shubhamagarwal1
Senior Business Development Executive with strong customer support skills.
With over 5 years of experience in business development and customer support, I have honed my skills in building strong client relationships and providing exceptional service. My journey began as a Senior Customer Support Executive, where I developed a keen ability to resolve customer inquiries and enhance satisfaction through effective communication and problem-solving.
Transitioning into a Senior Business Development Executive role, I successfully spearheaded initiatives to engage customers and drive sales growth. My expertise in cold calling, networking, and maintaining client relationships has contributed significantly to my previous employers' success. I am passionate about leveraging my skills to contribute to an organization's growth while continuously seeking opportunities for professional development.
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Work history, roles, and key accomplishments
Vodafone India Services Private Limited
Jan 2021 - Feb 2021 (1 month)
Handled UK calling processes, ensuring compliance with internal security audit requirements while providing excellent customer service.
Arvind Engineering Works
Jan 2020 - Jan 2021 (1 year)
Led customer engagement initiatives, developed new partnerships, and managed sales plans. Engaged in cold calling and networking to procure new clients while maintaining relationships with existing ones.
Worldsoft IT Solution Pvt. Ltd
Jan 2020 - Jun 2020 (5 months)
Provided technical troubleshooting support through inbound and outbound calls, resolving customer inquiries independently. Demonstrated empathy and clarity in communication while ensuring high customer satisfaction and first contact resolution.
Degrees, certifications, and relevant coursework
Bachelor of Arts, English
2016 - 2019
Completed a Bachelor of Arts in English, focusing on literature, language, and communication skills.
Intermediate, Higher Secondary Education
2011 - 2013
Completed Intermediate education with a focus on higher secondary studies.
High School Diploma, General Studies
2009 - 2011
Completed High School education with a focus on general studies.
Software and tools used professionally
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