Deepak Pandey
@deepakpandey1
Results-driven professional with experience in customer support and IT sales.
What I'm looking for
I am a results-driven professional with over three years of experience across customer support, business development, and IT sales. My journey has equipped me with a proven ability to manage CRM systems, provide technical training, and deliver exceptional after-sales support. I excel in lead generation, cold calling, proposal drafting, and end-to-end sales processes, ensuring client satisfaction and project success.
In my role as a Customer Support Representative at Cupido Global Services, I delivered after-sales support for various IT products and maintained the company’s CRM system to track customer interactions. My experience as a Business Development Executive at Can Technologies Private Limited involved facilitating meetings with senior management to present IT services and actively engaging in cold calling and email campaigns to promote our solutions. Currently, I spearhead the sales process for IT services at Ambition System, where I manage client interactions and ensure timely project delivery.
Experience
Work history, roles, and key accomplishments
Business Development Executive
Ambition System (India) Private Limited
Jan 2024 - Present (1 year 6 months)
Spearheaded the sales process for IT services, developed proposals, managed renewals, and provided post-sales support to ensure client satisfaction.
Business Development Executive
Freelancer Can Technologies Private Limited
Apr 2023 - Jan 2024 (9 months)
Facilitated meetings to present IT services, sourced candidates for IT staffing, and engaged in cold calling and email campaigns to promote services.
Diploma Apprentice
Bharat Electronics Limited
Jan 2022 - Jan 2023 (1 year)
Developed and tested weapon system interfaces, designed UIs for simulators, and managed SDLC documentation. Collaborated with a team to ensure project success.
Customer Support Representative
Cupido Global Services
Aug 2021 - Jan 2022 (5 months)
Delivered after-sales support for IT products, provided client training, and maintained the company's CRM system. Collaborated with the sales team for product demonstrations and ensured timely closure of support tickets.
Education
Degrees, certifications, and relevant coursework
Accurate Institute of Management
Diploma, Computer Science
2019 - 2021
Ideal Public School
Class XII
2016 - 2016
Krishna Public School
Class X
2014 - 2014
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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