Open to opportunities

Aman Singh

@amansingh16

Customer support and business development professional improving customer experience with Salesforce and data-driven process optimization.

India

Message

What I'm looking for

I’m looking for a role where I can use Salesforce, chat/voice support, and data-driven process improvements to elevate customer experience. I want ownership of escalations, cross-functional collaboration with engineering, and measurable growth in retention and onboarding.

I’m a results-driven Customer Support & Business Development professional with 3+ years of experience delivering exceptional customer experiences across financial services, telecommunications, and tech.

I bring proven expertise in multi-channel support (chat, voice/calling, email) and CRM platforms—especially Salesforce Service Cloud—handling high volumes while consistently maintaining 95%+ CSAT. I’m strong at SLA adherence, escalation management, root cause analysis, and process documentation to prevent repeat issues.

In technical and account support roles, I coordinate complex escalations with backend engineering teams and turn interaction patterns into measurable improvements. I also contribute to knowledge base development to reduce repeat contact rates and improve team efficiency.

On the business development side, I manage full-cycle client engagement for international SME clients, generate qualified leads, and drive deal closures through targeted outreach. I love leveraging technology in fast-paced, high-growth environments to improve retention, onboarding, and long-term client partnerships.

Experience

Work history, roles, and key accomplishments

Business Development Associate

NxtWave

May 2025 - Nov 2025 (6 months)

Managed full-cycle engagement for international SME clients across time zones, driving above-target conversion from prospecting through deal closure. Streamlined customer onboarding with cross-functional teams to reduce friction and improve early-stage retention.

Lead Generation Sales Pipeline Management Prospecting Client Onboarding Customer Retention Cross Functional Collaboration

Chat Support Advisor

Jio (Reliance)

Oct 2024 - Mar 2025 (5 months)

Provided real-time chat support for technical and account queries while maintaining 95%+ CSAT under high concurrent session volumes. Escalated complex issues to backend engineering and updated documentation to reduce repeat contacts and improve onboarding efficiency.

Live Chat Support CSAT

Customer Service Associate

Angel One India

Jan 2024 - Jul 2024 (6 months)

Supported trading, investment, and financial services customers with account management, transaction processing, and platform navigation. Handled sensitive data with confidentiality, resolved escalations with ownership to improve first-contact resolution, and contributed to knowledge base content for frequent queries.

Financial Services Support Account Management Transaction Support Regulatory Compliance Confidentiality Escalations First Contact Resolutions

International Customer Support Executive

Startek

Feb 2022 - Feb 2023 (1 year)

Delivered international customer support (voice, chat, and email) for UK and US clients across time zones, maintaining 95%+ CSAT. Resolved account and technical issues, handled complex escalations, and collaborated to improve service delivery while documenting interactions.

Chat Support Email Support Escalations CSAT