Debashish User

I’m a revenue-focused client engagement professional with 4+ years spanning telesales, customer success, and global B2B support. I consistently exceed KPIs through consultative selling, relationship management, and disciplined process improvement.

In my current role, I manage 30+ daily international client interactions across chat, email, and voice—driving strong CSAT and improving First Contact Resolution (FCR). I also identify upsell and cross-sell opportunities during support, helping revenue retention while maintaining quality and compliance.

I’ve authored 175+ process improvement proposals, with 54 implemented org-wide—resulting in better workflow efficiency and improved customer outcomes. I mentor teammates and onboard new hires, sharing practical ways to improve handle time, escalation handling, and customer experience.

Previously, I worked in high-pressure retention and upsell environments, handling contract renegotiations and escalations while keeping program stability. Earlier inside sales experience strengthened my full cycle skills—prospecting, pitching, objection handling, and closing—backed by quality and compliance recognition.