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@faizanyaqoob
Customer-focused business development executive with 5 years of experience.
I am a highly motivated and customer-focused professional with 5 years of experience in providing exceptional support in fast-paced environments. My journey has been marked by a commitment to delivering top-tier service to clients, leveraging my strong communication skills and problem-solving abilities. I excel in resolving complex customer issues while maintaining a positive and empathetic attitude, ensuring customer satisfaction at every touchpoint.
In my previous roles as a Business Development Executive, I have successfully conducted market research, identified trends, and established relationships with clients in the travel and tourism industry as well as in IT-related sectors such as cloud storage and cybersecurity. My proven track record in B2B sales has equipped me with the skills to negotiate complex deals and drive sales targets, contributing to significant revenue growth for my organizations. I am eager to bring my expertise to a dynamic team and enhance the customer experience in a global setting.
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Work history, roles, and key accomplishments
Northern IT Services
Oct 2021 - Feb 2025 (3 years 4 months)
Conducted research on cloud storage and cybersecurity markets, identifying trends and client needs. Developed market entry strategies and drove sales targets by acquiring new clients. Built long-term relationships with clients and provided ongoing support while tracking sales performance.
Beach Front Pvt Ltd
Sep 2019 - Sep 2021 (2 years)
Conducted market research and established relationships with clients in the travel and tourism industry. Developed sales strategies, negotiated contracts, and maintained high levels of customer service to ensure repeat business. Collaborated with marketing teams to create promotional campaigns and exceeded sales targets.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
2014 - 2017
Grade: 65%
Pursued a Bachelor of Commerce (BCom) degree, gaining knowledge in business principles and practices, and graduated with a score of 65%.
Higher Secondary Certificate, General Studies
2012 - 2014
Grade: 72%
Completed 12th grade with a focus on foundational education, achieving a score of 72%.
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