Open to opportunities

Pooja Utsav

@poojautsav

Message

Sales and customer-experience professional driving lead generation and conversions.

India

Message

What I'm looking for

I seek a growth-oriented sales or customer-facing role where I can drive lead generation, increase conversions, coach teams, and advance professionally within a collaborative culture.

I am a results-driven sales and customer-experience professional with over four years of customer service experience and more than one year of focused sales development. I have a track record of increasing conversion rates and meeting ambitious targets through proactive prospecting and relationship building.

At Graphy (Unacademy) and Rigi I led creator acquisition and business development efforts, contributing to a threefold increase in team sales targets and a 20% boost in conversion over six months, while improving lead conversion from 25% to 50% in three months.

Earlier experience as a senior cabin crew member honed my leadership, coaching, and safety-management skills, and my finance role gave me grounding in month-end processes and reporting. I seek opportunities where I can apply my sales, relationship-building, and operational strengths to drive growth and nurture customer success.

Experience

Work history, roles, and key accomplishments

Sales Development

Graphy (Unacademy)

Sep 2023 - Feb 2024 (5 months)

Established initial engagement channels and drove creator acquisition, achieving a threefold increase in team sales targets through prospecting, relationship building, and targeted outreach.

Lead Generation Cold Calling Email Marketing CRM Relationship Management

Business Development Specialist

Rigi

Apr 2022 - Sep 2023 (1 year 5 months)

Nurtured leads into customers and optimized handoff with marketing, increasing conversion rate by 20% over six months and improving lead conversion from 25% to 50% in three months.

Lead Nurturing Customer Onboarding Cross Functional Collaboration CRM Negotiation

Senior Cabin Crew

Air Asia

Dec 2016 - Apr 2021 (4 years 4 months)

Delivered high-quality in-flight customer service and coached junior crew to achieve a 95% customer satisfaction rating while ensuring compliance with safety and operational procedures.

Customer Service Team Leadership Quality Assurance Operational Compliance

Finance Associate

Cargill Business Services

Jul 2015 - Jul 2016 (1 year)

Managed month-end processes and prepared detailed management account commentary packs and reports using established procedures while escalating complex issues appropriately.

Month End Close Financial Reporting Account Reconciliation Management Accounting Data Analysis Administrative Procedures