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Harshita Rai

@harshitarai

Business Development Representative blending B2B lead gen, HubSpot CRM, and social media marketing to drive revenue growth.

India

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What I'm looking for

I’m looking to grow with teams that value data-driven lead generation, tight CRM hygiene, and customer-focused communication—using email outreach and social media marketing to expand pipeline and brand visibility.

I’m a result-driven Business Development Representative with 4+ years of experience in sales, client engagement, and customer service, backed by proven social media management and digital marketing know-how. I focus on driving revenue growth through strong prospecting, follow-ups, and relationship building.

In my most recent role, I generated high quality B2B leads using CRM platforms and digital prospecting tools, then maintained lead pipelines in Hubspot for efficient tracking and follow ups. I also executed Email outreach and coordinated with sales and marketing teams to optimize lead generation strategies.

Previously, I consistently achieved sales targets in retail and managed social media accounts to increase online engagement and brand visibility. As cabin crew with Air India and IndiGo, I delivered exceptional customer service under high-pressure environments, resolving passenger complaints with clear communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Business Development Rep

Group 8A

Aug 2025 - Jan 2026 (5 months)

Generated B2B leads using CRM and digital prospecting tools, and managed lead pipelines in HubSpot to drive timely follow-ups. Coordinated with sales and marketing to optimize email outreach and lead generation strategy.

B2B Lead Generation HubSpot Sales Pipeline Management Sales Outreach Lead Follow Up Sales Strategy Customer Relationship Management

Cabin Crew

Air India

Aug 2023 - Jun 2025 (1 year 10 months)

Delivered customer service while ensuring passenger safety and satisfaction. Resolved passenger complaints through clear communication and problem-solving in high-pressure environments.

Customer Service Passenger Safety Complaint Resolution Verbal Communication Problem Solving Teamwork Service Excellence

Cabin Crew

Indigo Airlines

Apr 2022 - Jun 2023 (1 year 2 months)

Achieved onboard sales targets consistently while handling passenger concerns to support customer loyalty and satisfaction. Supported service operations to maintain brand standards.

Onboard Sales Customer Loyalty Customer Service Complaint Handling Communication Operations Support Teamwork

Sales & Email Marketing Associate

Puma Sports

Nov 2020 - Jan 2022 (1 year 2 months)

Achieved monthly in-store sales targets through proactive customer engagement and maintained high visual merchandising standards. Managed the store’s social media account and supported marketing efforts via email campaigns and customer outreach calls.

Customer Engagement Visual Merchandising Social Media Management Social Media Marketing Email Marketing Revenue Generation