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Lipi Singh

@lipisingh

Sales Manager at OYO USA driving US hospitality business development, partner acquisition, and property onboarding.

At OYO USA, I drive business development across the US hospitality market, acquiring strategic partners and negotiating contracts with property owners and operators.

I manage territory strategy and pipeline performance, and work across teams to support property onboarding and go-live. My current role also includes guiding sales teams in strategy, client engagement, and deal management.

At SYFE, I managed and expanded a portfolio of 50 client accounts, contributing to revenue through upselling, cross-selling, and retention. I also supported onboarding and problem resolution and worked with sales and product teams to improve product adoption.

Earlier, I worked in customer service and sales roles at AMERICAN EXPRESS, GREAT LEARNING, BRITISHAIRWAYS, and FORTUNE INFRA, covering prospecting, lead conversion, client relationships, and sales targets.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager (I&E)

Current

OYO USA

Oct 2025 - Present (1 year)

Leading end-to-end sales and business development across the US market, driving strategic partner acquisition, revenue growth, and targeted market execution. Managing high-value contract negotiations and cross-functional teams for seamless property onboarding.

B2B Sales Business Development Strategic Partnerships Contract Negotiation CRM Pipeline Management Cross functional Leadership Mentorship

Client Success Analyst

SYFE

May 2024 - Oct 2025 (1 year 5 months)

Managed and expanded key consumer accounts, contributing to revenue growth through upselling, cross-selling, and retention. Led onboarding and problem resolution initiatives, and collaborated with sales and product teams to improve product adoption and client experience.

Key Account Management Upselling Cross Selling Customer Onboarding CRM Salesforce Zendesk Jira Confluence LeadSquared CRM Metabase Customer Success Multi Timezone Client Support

Senior Customer Service Associate (BDM)

American Express

Nov 2022 - May 2024 (1 year 6 months)

Prospected and qualified leads through inbound calling, managed customer concerns, and recommended products and services to meet individual needs. Set weekly forecasts and targets, driving revenue growth and ensuring client satisfaction.

Prospecting Lead Qualification Inbound Calling Customer Relationship Management Problem Solving Sales Forecasting Revenue Growth

Learning Consultant

Great Learning

Sep 2021 - Oct 2022 (1 year 1 month)

Delivered outstanding sales performance through strategic prospecting, relationship building, and expert product knowledge. Conducted leads analysis, refined sales structures, and trained new team members while achieving sales targets.

B2C Sales Prospecting Lead Analysis Sales Strategy Training Customer Experience Product Knowledge

Service Advisor

British Airways

Mar 2021 - Sep 2021 (6 months)

Delivered exceptional customer service by leveraging product knowledge and creating welcoming experiences. Handled high-volume client interactions, signed up new customers, and presented relevant product information.

Customer Service Sales Management CRM Lead Generation High Volume Client Training

Relationship Manager

Fortune Infra

Feb 2020 - Feb 2021 (1 year)

Managed sales team to achieve sales targets, oversaw the entire sales process from lead generation to conversion, and set weekly forecasts and targets. Involved in hiring, training, and developing team members.

Team Leadership CRM Lead Management B2B Sales B2C Sales Sales Training Forecasting