Open to opportunities

Polly Taylor

@pollytaylor

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Motivated hospitality professional with strong customer service skills.

United Kingdom

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What I'm looking for

I am looking for a full-time position in a dynamic environment that values customer service and teamwork.

I am a highly motivated individual with a foundation degree in Hospitality and Tourism Management, which I completed in July 2023. My education has equipped me with essential skills in communication, time management, and customer service. I have gained practical experience in various roles, allowing me to develop a strong ability to stay calm under pressure and work effectively in team environments.

Currently, I work as a Foreign Exchange Sales Advisor at Eurochange, where I ensure the profitability of the bureau while meeting individual and team KPIs. My previous experience as a Passenger Service Agent at Swissport and a Customer Service Adviser at SharkNinja has further honed my customer service skills, enabling me to manage inquiries and complaints effectively. I am passionate about providing excellent service and building lasting relationships with customers.

Experience

Work history, roles, and key accomplishments

Current

Foreign Exchange Sales Advisor

Current

Eurochange

Nov 2022 - Present (2 years 7 months)

Ensured profitability of the bureau, whilst working towards individual and team KPIs. Buying, selling and trading currencies for clients. Evaluating various countries’ economies whilst determining how much it will influence currency exchange.

Foreign Exchange Sales KPIs

Customer Service Adviser

SharkNinja

Mar 2020 - Jul 2022 (2 years 4 months)

Provided technical support to customers by inbound and outbound calls as well as email and social media communication. Maintained thorough knowledge of product and service offerings in order to accurately answer all questions from customers. Co-ordinated between billing department and customer to resolve problems.

Technical Support Customer Service Inbound Outbound Calling Email Communication Social Communication Product Knowledge Billing Coordination

Passenger Service Agent

Swissport

Mar 2022 - Jul 2022 (4 months)

Managed check-in process, ensuring all passengers complied with airline, airport and security guidelines. Collaborated with the baggage team to track lost luggage. Demonstrated excellent customer service skills whilst managing passenger enquiries and complaints.

Check In Processes Baggage Tracking Customer Service

Bartender

The Rising Sun Bar & Kitchen

Feb 2020 - Feb 2022 (2 years)

Maintained large knowledge of drink selection and serve drinks to customers quickly and correctly. Developed relationships with regular customers while encouraging others to become return customers through excellent customer service. Verified identification and age of customers.

Customer Service

Education

Degrees, certifications, and relevant coursework

Newcastle College University

Foundation degree, Tourism and Hospitality Management

Completed a Foundation degree focusing on the principles and practices of the tourism and hospitality sectors. Gained practical skills and theoretical knowledge relevant to managing operations within these industries.