Looking for a job

emily monger

@emilymonger

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Customer-focused customer service professional skilled in communication and problem resolution.

United Kingdom

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What I'm looking for

I am looking for a customer-facing role where I can use strong communication and problem-solving skills, work as part of a team, and grow within hospitality or service-focused environments.

I am a customer-focused service professional with hands-on experience across hospitality, fast food, hotel food & beverage, automotive customer service and guest animation. I consistently deliver clear communication, timely issue resolution and strong customer satisfaction while handling administrative tasks such as preparing job cards and maintaining accurate customer records.

I thrive in team environments and on my own initiative, having completed a Level 3 apprenticeship in customer service and worked roles that emphasized service, hygiene and safety. I adapt my communication to diverse guest needs, take pride in punctuality and reliability, and aim to contribute positive energy and efficient service to any customer-facing team.

Experience

Work history, roles, and key accomplishments

Current

Animation Entertainer

Current

Animation

Dec 2024 - Present (1 year 6 months)

Designed and led guest activities, maintained guest contact to assist and resolve issues, and adapted communication to diverse international guests to enhance holiday experiences.

Conflict Resolution Cross Cultural Communication Public Speaking Teamwork

Customer Service Advisor

Jaguar Land Rover

Sep 2022 - Dec 2024 (2 years 3 months)

Managed customer communications and administration for vehicle repairs and services, liaising with workshops, warranty companies and parts to ensure timely resolutions.

Customer Communications Parts Management

Food & Beverage Assistant

Holiday Inn

Apr 2022 - Sep 2022 (5 months)

Supported hotel F&B operations, delivering high customer satisfaction through professional service, teamwork, and independent initiative across dining services.

Customer Satisfaction Teamwork Initiative Communication

Crew Member

McDonald’s

Jan 2021 - Apr 2022 (1 year 3 months)

Delivered timely, high-quality customer orders and resolved customer issues professionally, contributing to team operations and consistent service standards.

Customer Service Food Safety Cash Handling Teamwork Problem Solving

Catering Assistant

The Hog Shack

Jan 2021 - Dec 2021 (11 months)

Prepared and served food, cleared and cleaned tables, and maintained hygiene standards during the pandemic, improving service efficiency and food-safety compliance.

Food Preparation Customer Service Food Hygiene Time Management

Education

Degrees, certifications, and relevant coursework

Jaguar Land Rover (apprenticeship)

Level 3 Apprenticeship, Customer Service

2022 - 2024

Completed a Level 3 apprenticeship in Customer Service focused on customer communication, process coordination, and problem resolution within an automotive service environment.

Crestwood Community School

GCSEs, General Secondary Education

2016 - 2021

Grade: Chemistry 7; Biology 6; Physics 6; English Language and Literature 6; Maths 7; Drama 7; RE 7; PE 6; Geography 6

Completed GCSEs with strong results across sciences, maths, drama and English, demonstrating a broad academic foundation and readiness for vocational training.