Open to opportunities

Moses Kanani

@moseskanani

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Experienced customer service advisor dedicated to exceptional customer experiences.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced customer service advisor with seven years in the industry, bringing top-notch oral and written communication skills. I pride myself on being a great communicator, an active listener, and an analytical problem solver, dedicated to delivering exceptional customer experiences.

In my current role as a Customer Advisor at The AA, I handle outbound telephonic calls, assisting an average of 50 customers daily. I provide exceptional service and consistently exceed performance targets by utilizing my active listening skills to understand customer needs and deliver tailored solutions. My previous experience as a Customer Service Assistant has further honed my skills in managing high-volume workloads with empathy and efficiency.

With a degree in Accounting and Finance from the University of Winchester, I have developed strong problem-solving and time management skills. I am eager to leverage my expertise in customer service to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Advisor

Current

The AA

Jan 2023 - Present (2 years 6 months)

Handled outbound telephonic calls, assisting an average of 50 customers daily. Provided exceptional service and consistently exceeded performance targets by utilizing active listening skills to understand customer needs and deliver tailored solutions.

Customer Service Outbound Calling Active Listening Problem Solving Performance Management

Customer Service Assistant

Blue Arrow Recruitment

Jan 2022 - Jan 2023 (1 year)

Worked as a Hospitality Assistant at Reading Madejski Stadium and Royal Ascot Races private boxes. Responsibilities included managing tills, engaging with customers professionally, and collaborating with the wider hospitality team to achieve daily targets.

Customer Service Hospitality Event Management Team Collaboration Cash Management

Customer Advisor

First Group

Jan 2022 - Jan 2023 (1 year)

Assisted vulnerable customers and passengers with boarding connecting trains. Managed tills, engaged with customers professionally, and collaborated with the wider hospitality team to achieve daily targets and maintain organizational integrity for various events.

Customer Service Hospitality Teamwork

Education

Degrees, certifications, and relevant coursework

University of Winchester

Degree in Accounting and Finance, Accounting and Finance

Studied Accounting and Finance at the University of Winchester, gaining a comprehensive understanding of financial principles and practices. Developed strong analytical and problem-solving skills relevant to the finance industry.

Blessed Hugh Farringdon

GCSEs and A-levels, General Studies

Grade: 11 GCSE's A*-C, two A-levels

Achieved 11 GCSEs ranging from A*-C, demonstrating a strong foundation across various subjects. Additionally, completed two A-levels in English Literature and Physics, developing critical thinking and analytical abilities.