Open to opportunities

Praise Williams

@praisewilliams1

Message

Dynamic professional committed to exceptional customer service and relationships.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a dynamic and personable professional with a strong commitment to fostering positive customer and client relationships. My experience spans various industries, including high-volume customer service environments, hospitality care homes, and freelance projects. I am passionate about pursuing new opportunities and delivering high-quality service, continuously dedicated to excelling in every role by enhancing performance and exceeding expectations.

In my current role as Front of House/Bar Staff at Revolución De Cuba, I efficiently serve customers while upholding hygiene and health & safety standards. My previous experiences as a Customer Service Advisor at Jobs22 and TSYS have honed my skills in accurate processing, customer management, and maintaining high customer satisfaction rates. I pride myself on my ability to handle transactions promptly and my knowledge of health and safety standards, ensuring a safe and welcoming environment for all.

Experience

Work history, roles, and key accomplishments

Current

Front of House/Bar Staff

Current

Revolucion De Cuba

May 2025 - Present (2 months)

Served customers efficiently by taking and preparing bar orders with accuracy and speed. Upheld hygiene and health & safety standards behind the bar at all times.

Customer Service Bar Operations

Current

Customer Service Advisor

Current

Jobs22

Nov 2024 - Present (8 months)

Ensured accurate and timely processing of customers' details, maintaining a natural flow during calls. Coordinated with management to maintain an organized workflow and efficiently manage admin.

Customer Service Data Entry Workflow Management Administrative Support GDPR Compliance

Customer Service Advisor

TSYS

Jul 2024 - Present (1 year)

Provided exceptional customer service to cardholders, resolving inquiries and issues efficiently. Handled over 50 inbound calls daily, consistently maintaining a 90% customer satisfaction rate.

Customer Service Account Management Inbound Customer Satisfaction Fraud Prevention

Bartender/Front of House

Beefeater

Feb 2024 - Present (1 year 5 months)

Proficiently mixed and served a wide range of alcoholic and non-alcoholic drinks, maintaining consistent quality. Adapted service based on individual needs and preferences.

Customer Service Inventory Management

Front of House

Mitchell's & Butlers

Feb 2023 - Present (2 years 5 months)

Greeted customers warmly and professionally, directing them to allocated tables and maintaining attractive spaces. Elevated guest experiences by delivering tailored, personalised customer service.

Customer Service Order Taking Upselling

Support Worker

Lifeways Group

Jun 2021 - Present (4 years 1 month)

Cooked healthy meals to uplift clients and meet dietary requirements, promoting community engagement. Reported on patients' health and mobility progress, maintaining excellent continuity of care.

Caregiving Community Engagement

Education

Degrees, certifications, and relevant coursework

Strode College

TQUK L2 Certificate, Digital Marketing

Completed a Level 2 Certificate in Digital Marketing, gaining foundational knowledge and practical skills in digital marketing strategies and tools. This certification enhanced my understanding of online promotional techniques and digital media.

Strode College

TQUK L2 Certificate, Digital Marketing

Staffordshire University

MA, Scriptwriting

Pursued a Master of Arts in Scriptwriting, focusing on advanced techniques in storytelling and script development for various media. This program deepened my understanding of narrative structures and character development.

Staffordshire University

BA, Film/TV/Radio

Completed a Bachelor of Arts in Film/TV/Radio, acquiring comprehensive knowledge in media production, broadcasting, and cinematic arts. This degree provided a strong foundation in the theoretical and practical aspects of film, television, and radio.