Tanvir Chowdhury
@tanvirchowdhury
Customer-focused BA Business graduate skilled in service, problem-solving, and communication.
United KingdomWhat I'm looking for
I am a motivated and resilient Business and Management graduate with strong customer-service experience across public and private sectors, including HMRC, EE and NHS Test and Trace. I consistently deliver high-quality results in fast-paced environments by applying strong time management, attention to detail, and clear communication.
My roles have included technical support, account management, complaints de-escalation, penalty and criteria checks, and outbound public-health guidance; I have practical experience using systems to access records and ensure data accuracy. I bring transferable skills in problem-solving, multi-tasking, upselling, and escalation procedures.
I hold a BA (Hons) in Business and Management and several vocational certifications (including Level 3 Agile Project Management and team-leading/business administration qualifications), and I am eager to apply my customer-focus, adaptability, and leadership accountability to help organisations meet goals and improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Steward
Prestige Security
Sep 2023 - Present (2 years 9 months)
Performed stewarding duties to ensure event safety and crowd management, maintained professionalism and customer-facing support during events.
Provided step-by-step self-assessment tax support, navigated ISSO systems to access records, and conducted penalty and criteria checks to resolve filing issues and reduce customer escalations.
Technical Experience Adviser
EE
Jun 2023 - Sep 2023 (3 months)
Managed customer accounts including billing, activations and cancellations, de-escalated complaints with empathy, and identified upsell opportunities to increase revenue during support interactions.
Customer Service Advisor
NHS Test and Trace
Jun 2021 - Sep 2021 (3 months)
Handled outbound calls to communicate COVID-19 guidance, maintained accurate NHS database records, and resolved scheduling and escalation issues to ensure public health compliance.
Waiter
Raj Gate
Jun 2019 - Mar 2020 (9 months)
Delivered front-of-house service, managed multiple tables, and ensured order accuracy and timely food service in a fast-paced restaurant environment.
Education
Degrees, certifications, and relevant coursework
University of Central Lancashire
Bachelor of Arts, Business and Management
2021 - 2024
Grade: 2:1
Completed a BA (Hons) in Business and Management, graduating with a 2:1.
St Mary's College, Blackburn
OCR Level 3 Extended Diploma, Business and Finance
2019 - 2021
Grade: D*D*D*
Completed an OCR Level 3 Extended Diploma in Business and Finance with Distinction*Distinction*Distinction* (D*D*D*).
Pleckgate High School
General Certificate of Secondary Education (GCSE), General Secondary Education
2014 - 2019
Grade: 9–5
Attained 9 GCSEs, grades 9–5, including English Language (6), English Literature (6), and Maths (5).
Availability
Location
United KingdomAuthorized to work in
Job categories
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