Lewis Bala

I’m an organized, proactive Virtual Assistant with 3+ years of experience supporting executives and teams across technology and corporate sectors. I focus on confidentiality, reliable execution, and measurable productivity gains.

In my remote roles, I’ve managed complex calendars and travel, coordinating 200+ meetings per month across multiple time zones. I reduced scheduling conflicts by 85% and kept communication flowing with high-quality client support in German and English.

I streamline operations with practical workflows: I implemented a standardized client onboarding workflow, cutting onboarding time from 6 days to 48 hours. I also handled email triage and prioritization, decreasing executive inbox volume by 60% and improving response SLAs to under 24 hours.

I support financial operations and stakeholder coordination by handling billing and invoicing using Stripe and QuickBooks, improving accuracy and reducing overdue invoices by 40%. I also maintain CRM records (Salesforce) for outreach, improving contact accuracy by 30% and helping enable faster decision cycles through prepared briefing materials.