Phesane Wilks
@phesanewilks
Diligent professional passionate about visual storytelling and customer service.
United KingdomWhat I'm looking for
I am a diligent and adaptable professional with a passion for visual storytelling and a strong work ethic. My experience spans various customer-facing roles, where I have consistently ensured high levels of customer satisfaction. I am known for my quick learning abilities and commitment to excellence, which have allowed me to foster positive relationships with clients and colleagues alike.
In my current role as a Service Advisor at Glyn Hopkin, I serve as the first point of contact for customer inquiries, managing bookings and resolving complaints with professionalism and empathy. My background in TV production has equipped me with in-depth knowledge of scripting, filming, editing, and post-production, enabling me to create high-quality content. I am also proficient in data analytics, using various tools to derive insights and drive decision-making.
With strong verbal and written communication skills in both English and French, I excel in team leadership and event coordination. I thrive in dynamic environments and am always eager to adapt and learn new skills. My goal is to leverage my diverse skill set to contribute positively to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Service Advisor
Glyn Hopkin
Jan 2025 - Present (6 months)
Served as the primary contact for customer inquiries, delivering exceptional service and support. Managed customer bookings efficiently, ensuring seamless scheduling of service appointments.
Customer Advisor
Marshall Motor Group
Oct 2023 - Nov 2024 (1 year 1 month)
Managed vehicle service appointments, offering expert advice and improving customer satisfaction. Resolved complaints and collaborated with the service team to ensure timely repairs.
FOH/Hostess
The Selkirk
Apr 2023 - Oct 2023 (6 months)
Delivered exceptional customer service, managed reservations, and ensured a smooth dining experience. Trained new staff, maintained inventory, and handled cash transactions.
Brand Demonstrator/Team Leader
Daikin
Mar 2023 - May 2023 (2 months)
Led product demonstrations and events, educating customers on heat pumps and driving informed purchasing decisions. Collected feedback to improve future sessions.
Customer Service
Paddy Power
Jan 2023 - Mar 2023 (2 months)
Assisted customers with betting inquiries, streamlined operations, and ensured compliance with company policies. Provided support and guidance to customers.
Hostess
Banana Island
Oct 2022 - Jan 2023 (3 months)
Managed customer inquiries, orders, and reservations, ensuring a smooth dining experience. Coordinated takeaway orders and supported event organization.
Pension Advisor
WTW
Jul 2022 - Oct 2022 (3 months)
Provided pension guidance, prepared reports, and contributed to process improvements for better service delivery. Assisted clients with their pension-related queries.
Waitress & Bartender
Sports and Bar Grill
Feb 2022 - Aug 2022 (6 months)
Served food and drinks, trained new staff, and implemented promotional strategies, boosting sales and customer engagement. Ensured a high level of customer satisfaction.
Bartender
Brixton Jamm Nightclub
Nov 2021 - Dec 2021 (1 month)
Crafted cocktails, maintained inventory, and ensured a dynamic, customer-focused atmosphere. Provided excellent service to patrons.
Waitress
Michael Wisher Hospitality
Aug 2021 - Dec 2022 (1 year 4 months)
Delivered top-tier service at various events, ensuring smooth operations and client satisfaction. Collaborated with event teams to achieve successful outcomes.
Site Access Controller
Worksite Cloud
Jul 2021 - Jan 2022 (6 months)
Managed site access, safety checks, and coordinated logistics for seamless operations. Ensured compliance with safety regulations.
Services Assistant
Sainsbury's
Oct 2018 - Sep 2019 (11 months)
Operated tills, assisted customers, restocked shelves, and ensured an efficient shopping experience. Maintained store cleanliness and organization.
Weekend Retail Assistant
Primark
Oct 2017 - Oct 2017 (0 months)
Managed inventory, supported sales, and ensured store cleanliness and organisation. Assisted customers with their shopping needs.
Education
Degrees, certifications, and relevant coursework
Unknown
CPD, Cyber Security
Completed a Cyber Security Continuing Professional Development course.
Unknown
Diploma, Business
Achieved a Level 2 Diploma in Business.
ULUniversity of East London
Certificate of Higher Education, Film Production
Completed the 2nd year of a BA (Hons) in Film Production, earning a Certificate of Higher Education.
Downend Sixth Form
A-Levels, General Studies
Studied A-Levels at Downend Sixth Form.
Winterbourne International Academy
GCSEs, General Studies
Achieved GCSEs including English (Grade 5) and Maths (Grade 4).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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