Joseph Callow
@josephcallow
Results-driven professional specializing in customer service excellence.
United KingdomWhat I'm looking for
I am a results-driven professional with extensive experience in customer service and outcomes. My commitment to excellence is reflected in my ability to consistently exceed key performance indicators, achieving over 90% in renewal rates. I have been recognized as Employee of the Month multiple times for my outstanding performance and positive attitude. I thrive in fast-paced environments that require teamwork and meticulous attention to detail, and I am passionate about providing exceptional service to clients.
In my recent role as a Client Host at Spectrum Viewing Facility, I facilitated focus groups and ensured smooth operations for over 100 client events, achieving a client satisfaction rating of 95%. My previous experience as a Customer Consultant at AGEAS Insurance Limited allowed me to manage the renewal process for insurance policies, where I customized solutions to meet individual customer needs and consistently surpassed KPIs. My background as a Master Barista and Trainer at Marks & Spencer Café further honed my customer service skills, where I achieved recognition for my expertise in coffee craftsmanship and operational efficiency.
Experience
Work history, roles, and key accomplishments
Client Host
Spectrum Viewing Facility - Market Research
Jul 2022 - Aug 2024 (2 years 1 month)
Facilitated focus groups, ensuring smooth operations and efficient data collection. Delivered exceptional service, creating a welcoming and professional environment for clients and participants. Organised and managed all logistics for client events and research sessions, ensuring flawless execution.
Customer Consultant
AGEAS Insurance Limited
Aug 2019 - Aug 2021 (2 years)
Managed the renewal process for customer insurance policies, ensuring timely and accurate administration. Customised insurance solutions to meet individual customer needs, providing personalised product recommendations. Identified opportunities to upsell and cross-sell relevant products, maximising customer value and enhancing their coverage.
Master Barista & Trainer
Marks & Spencer Café
Jan 2012 - Feb 2016 (4 years 1 month)
Delivered outstanding customer service, ensuring a welcoming and positive experience for all patrons. Oversaw daily operations and maintained equipment, ensuring efficient workflow and adherence to health and safety standards. Provided training and guidance to team members, fostering a collaborative environment and ensuring consistent service excellence.
Education
Degrees, certifications, and relevant coursework
University of West London
Bachelor of Music, Music
Grade: First Class Honours
Achieved First Class Honours in Music. Studied various aspects of music, including performance, composition, and music theory.
Bournemouth and Poole College
A Levels, Music and English Literature
Completed A Levels in Music and English Literature. Developed strong analytical and critical thinking skills.
Twynham School
GCSE's, General Studies
Completed GCSE's at Twynham School. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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