GMGracie Martin
@graciemartin
Friendly customer service professional with a passion for client experiences.
United KingdomWhat I'm looking for
I am a dedicated customer service professional with a proven track record in high-paced hospitality environments. My experience as an Assistant Manager at The Harrow has equipped me with the skills to deliver warm, professional front-of-house service while managing customer expectations and resolving complaints effectively. I pride myself on maintaining a calm, solution-focused approach, even in high-pressure situations, ensuring that every guest has a smooth and enjoyable experience.
Throughout my career, I have demonstrated strong leadership abilities, supervising staff and organizing large-scale private events. My previous role as a Customer Service Assistant at Manns Fish & Chips allowed me to hone my skills in conflict resolution and complaint handling, where I greeted and served customers with a friendly attitude. I am passionate about creating great client experiences and building strong relationships, and I am eager to bring my enthusiasm and customer-first mindset to a dedicated service team.
Experience
Work history, roles, and key accomplishments
Assistant Manager
The Harrow
Jan 2023 - Present (2 years 5 months)
Delivered warm, professional front-of-house service in a busy hospitality setting, effectively managing customer expectations and resolving complaints. Organised large-scale private events, supervised staff, handled daily cash-ups, and ensured service standards were consistently met in high-pressure environments.
Customer Service Assistant
Manns Fish & Chips
Nov 2021 - Jan 2023 (1 year 2 months)
Greeted and served customers with a friendly, helpful attitude, confidently handling payments, orders, and complaints. Trained new team members in service expectations and till operations, contributing to a clean and welcoming environment for all customers.
On-Set Assistant
Independent Film Production
Jan 2024 - Present (1 year 5 months)
Supported the team in a creative, time-sensitive environment, accurately following instructions and demonstrating adaptability. Assisted with detailed beauty/styling work, requiring significant focus and patience.
Education
Degrees, certifications, and relevant coursework
Warlingham Sixth Form
A Levels, Art Textiles, Media Studies, Sociology
Grade: Art Textiles – B, Media Studies – Merit, Sociology – D
Activities and societies: Active member of the Debating Club
Completed A Levels in Art Textiles, Media Studies, and Sociology. Actively participated in the Debating Club, enhancing public speaking and critical thinking skills.
Riddlesdown Collegiate
GCSEs, Maths, English, Science, Art, Geography, Drama, Classics, RE
Activities and societies: Held the role of Head Prefect
Achieved GCSE qualifications across a broad range of subjects including Maths, English, Science, Art, Geography, Drama, Classics, and RE. Demonstrated leadership and communication skills by holding the role of Head Prefect.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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