Open to opportunities

Sherene Jordan

@sherenejordan

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Versatile customer service manager and audio engineer with 5+ years experience.

United Kingdom

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What I'm looking for

I am looking for a role that fosters growth, teamwork, and innovation.

I am a versatile customer service manager and audio engineer with over five years of experience in clientele relations, administration, and the entertainment industry. My expertise spans diverse financial services and markets, allowing me to foster teamwork and enhance operational efficiency through strategic marketing and innovative brand development.

In my current role at Harvey and Thompson Pawnbrokers, I have successfully spearheaded marketing initiatives to boost store footfall while managing staff schedules and overseeing various financial services. My ability to analyze market trends for luxury assets and gold pricing has driven operational efficiency and improved customer service across multiple platforms.

With a Bachelor of Arts in Audio Production and a strong foundation in customer service, I am passionate about advancing my skills in a dynamic, growth-oriented role. I thrive in environments that challenge me to innovate and improve, and I am eager to contribute my expertise to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Harvey and Thompson Pawnbrokers

Sep 2021 - Present (3 years 9 months)

Spearheaded marketing initiatives to boost store footfall, managed staff schedules, and oversaw diverse financial services, driving operational efficiency. Fostered inter-departmental cooperation to enhance work quality, while providing comprehensive customer service across multiple financial platforms.

Management Client Relationship Management Project Management Time Management Administration Scheduling Pawnbroking Retail Foreign Exchange Customer Service

Barista/Bartending

Graveney and Meadow

Jul 2019 - Present (5 years 11 months)

Crafted artisanal cocktails and brews, elevating customer experience. Managed high-volume orders efficiently, fostering a vibrant atmosphere.

Barista Customer Service Sales Teamwork Training Inventory Management

Beauty and Luxury Consultant

Artisan People

Sep 2018 - Present (6 years 9 months)

Elevated brand representation for prestigious labels, delivering exceptional customer service and specialised fragrance expertise as a Beauty and Luxury Consultant. Drove sales growth through personalized consultations, enhancing customer loyalty and brand awareness in the luxury beauty sector.

Sales Customer Service Brand Representation Product Knowledge Consultation Marketing Public Relations Retail Training

Customer Service Supervisor

Tenpin Bowling

Jun 2017 - Present (8 years)

Led Party Host Team, oversaw customer service, and trained new staff while managing multiple roles including reception, bar service, and kitchen operations. Maintained arcade machines, restocked inventory, and ensured smooth operations across various departments, enhancing overall customer experience.

Customer Service Leadership Staff Training Event Management Inventory Management Operations Management Problem Solving Team Leadership Business Development

Marketing, Administration and Casting Assistant

Youth Music Theatre

Feb 2017 - Present (8 years 4 months)

Partnered with marketing team to design compelling show posters, managed audition data, and contributed to casting decisions with directors. Meticulously organised audition forms, calculated scores, and maintained comprehensive database and physical records for all applicants.

Marketing Administration Casting Data Management Event Planning Project Coordination Communication Database Management Performance Analysis Team Collaboration

Education

Degrees, certifications, and relevant coursework

SAE Institute/Middlesex University

Bachelor of Arts, Audio Production

Studied Audio Production, focusing on various aspects of sound engineering and music production. Gained expertise in studio recording, mixing, and mastering techniques.

BRIT School for Performing Arts & Technology

Extended Diploma, Theatre

Completed an Extended Diploma in Theatre, gaining comprehensive knowledge and practical skills in performing arts. Achieved high marks, demonstrating strong dedication and talent in the field.