Yvette Moyo

Responsible for providing comprehensive care packages to customers, ensuring satisfaction through effective communication across multiple channels. Skilled in handling policy changes and managing customer inquiries, including cancellations, while maintaining a calm demeanor with frustrated clients.

Served as the first point of contact for customers regarding debts, building rapport and providing tailored solutions. Demonstrated empathy and advanced communication skills while ensuring compliance with company policies.

Worked remotely as part of a team to resolve customer issues using various software tools. Ensured adherence to company delivery promises and provided compensation for delays, showcasing strong problem-solving skills.

Managed customer orders and maintained relationships to meet individual needs. Ensured timely dispatch and resolved stock issues while adhering to company procedures.

Processed purchase orders and liaised with suppliers to resolve outstanding issues. Utilized Excel for data analysis and reporting, enhancing operational efficiency.

Handled inbound calls from customers, ensuring accurate information input and timely service. Managed complaints and utilized GPS for customer location.

Coordinated events by communicating with clients and vendors to meet specific needs. Managed time effectively to ensure successful event execution.

Responded to customer queries via email, ensuring high standards of service. Utilized various software programs to meet targets efficiently.

Provided personal care to service users, ensuring medication administration and cleanliness. Monitored health changes and documented care plans.

Decorated venues according to client specifications, working under pressure to meet deadlines. Developed strong customer service skills through direct interaction.

Delivered excellent customer service in a busy restaurant environment. Maintained cleanliness and efficiency while managing food and drink orders.

Grade: Distinction*

Pursued a Level 3 diploma in health and social care, achieving a Distinction*. Studied subjects including Chemistry, Biology, and Psychology, which provided a comprehensive understanding of health-related topics.

Completed GCSEs with a focus on core subjects including English Language, English Literature, Maths, and Science. Achieved grades ranging from B to C across various subjects, demonstrating a solid foundation in both academic and practical skills.