Emmanuel Kouassi

Represented leading charity organisations through face-to-face door-to-door sales campaigns. Successfully engaged with members of the public to sign them up for direct debit donations.

Handled high volumes of inbound customer calls with professionalism and empathy. Scheduled appointments, processed cancellations, and resolved a range of inquiries.

Assisted in railway maintenance, replacing signals and switches for infrastructure upgrades. Collaborated with engineers to execute repairs and align systems with safety standards.

Screened CVs and interviewed candidates for various client roles. Worked alongside hiring managers to match candidates with job opportunities.

Supported students with learning needs in the classroom and 1-on-1 sessions. Assisted teachers with lesson planning, classroom organisation, and parent communication.

Scheduled appointments, responded to patient inquiries, and managed emails. Created staff rotas and timesheets, ensuring operational efficiency.

Delivered excellent customer service and product recommendations. Replenished stock, maintained store presentation, and processed transactions.

Delivered real-time customer support and resolved technical issues via live chat and email. Managed returns, e-payments, and updated CRM systems for accurate tracking.

Welcomed and served guests in a fast-paced environment. Took orders, delivered meals, and managed customer inquiries and complaints.

Completed an NVQ in Railway Engineering, acquiring practical skills and theoretical knowledge in railway systems and maintenance. Focused on operational safety, infrastructure components, and industry standards.

Achieved a BTEC Business Level 3, covering core business concepts, marketing, and financial operations. Developed foundational knowledge in business administration and management principles.

Completed GCSEs in English Literature, English Language, Maths, Religious Education, and IT. Developed strong foundational academic skills across various subjects.

Completed a 5-Day Coding Challenge Certificate, gaining introductory experience in coding principles and practical application. Developed foundational skills in programming concepts.

Studied Business Innovation & Applied Management, gaining a comprehensive understanding of modern business practices and innovative strategies. Developed skills in management, entrepreneurship, and applying business principles in real-world scenarios.