Open to opportunities

Phebean Oluwasina

@phebeanoluwasina

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Experienced customer service professional with a strong legal background.

United Kingdom

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What I'm looking for

I seek a role that values customer satisfaction and compliance, offering growth opportunities.

I am a seasoned professional with a robust background in customer service and legal expertise. My journey began with a law degree from the University of Lagos, followed by a Master’s in Information Technology and Intellectual Property Law from the University of Sussex. This unique combination allows me to approach customer interactions with a legal perspective, ensuring compliance and satisfaction.

Throughout my career, I have excelled in various customer service roles, including my current position as a Customer Service Advisor at MyItura Health Ltd. Here, I deliver high-quality support, manage complex queries, and collaborate with internal teams to enhance the customer experience. My previous roles have equipped me with the skills to maintain strong client relationships, analyze customer data, and implement effective solutions that drive retention and loyalty.

In addition to my customer service experience, I have served as a Data Protection Officer, where I ensured compliance with privacy regulations and provided strategic guidance for software development. My legal background as a Litigation Lawyer further strengthens my ability to navigate complex issues and advocate for clients effectively. I am passionate about leveraging my diverse skill set to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

MyItura Health Ltd

Jun 2024 - Present (1 year)

Delivered high-quality customer support across various platforms, ensuring prompt query resolution and accurate logging of interactions in CRM systems. Maintained up-to-date knowledge of company products and collaborated with internal departments to resolve complex issues and improve customer experience.

Customer Support CRM Systems Product Knowledge Customer Experience Communication Skills

Customer Service Executive

Consort Frozen Foods

May 2024 - Jun 2024 (1 month)

Managed relationships with over 40 B2B clients, ensuring timely query resolution and achieving client satisfaction through proactive communication. Analyzed customer data to evaluate performance and made strategic recommendations for customer relationship management, building loyalty through personalized support.

Client Management Customer Relationship Management Data Analysis Documentation

Customer Service Advisor

Woolovers Ltd

Jun 2023 - Jan 2024 (7 months)

Provided in-depth knowledge to resolve customer queries regarding deliverables and order fulfillment, fostering brand loyalty and increasing customer retention rates. Engaged with multi-line telephone operations and resolved disputes through email correspondence, maintaining thorough documentation.

Customer Service Brand Loyalty Customer Retention Dispute Resolution CRM Customer Satisfaction

Data Protection Officer

Techbeaver Ltd.

Sep 2022 - Jun 2023 (9 months)

Provided strategic privacy guidance for software development teams, embedding Privacy by Design principles into product development and ensuring regulatory compliance. Drafted and implemented privacy policies and terms of use, while monitoring data protection compliance through regular impact assessments.

Data Protection Privacy By Design Regulatory Compliance Privacy Policies Privacy Impact Assessment Legal Compliance

Litigation Lawyer

M. A. Banire (SAN) & Associates

Jan 2020 - Aug 2022 (2 years 7 months)

Represented clients in litigation proceedings, delivering compelling legal arguments and negotiating commercial and property sale agreements with a significant success rate. Drafted various legal documents and prepared witnesses for trial, ensuring compliance with relevant regulations and laws.

Litigation Argumentation Commercial Negotiation Legal Drafting Contract Law Legal Research Regulatory Compliance

Manager, Brand and Customer Experience

AIESEC

Jan 2016 - Jul 2018 (2 years 6 months)

Led a cross-functional team to increase brand visibility and participated in sales meetings and partnerships for organizational growth. Introduced customer feedback mechanisms that generated actionable insights, facilitating targeted improvements in services and products.

Brand Management Customer Experience Team Leadership Sales Partnerships Customer Feedback Branding

Education

Degrees, certifications, and relevant coursework

University of Sussex

LL.M, Masters, Information Technology and Intellectual Property Law

Completed a Master of Laws degree focusing on the intersection of information technology and intellectual property. Gained expertise in legal frameworks governing digital assets, data protection, and technological innovations.

University of Lagos

LL.B, Law

Earned a Bachelor of Laws degree, building a foundational understanding of legal principles and jurisprudence. Engaged in comprehensive studies across various legal disciplines, preparing for a career in law.

Nigerian Law School

B.L, Law (Hons)

Obtained a Barrister-at-Law degree, qualifying to practice law in Nigeria. Developed practical legal skills in advocacy, litigation, and legal drafting essential for professional practice.