Open to opportunities

Angelique Mace

@angeliquemace

Message

Experienced virtual assistant and operations professional with strong administrative and customer-service leadership.

United States

Message

What I'm looking for

I seek remote or hybrid administrative roles where I can apply virtual assistance, calendar/inbox management, and operational improvements in a collaborative, growth-oriented team.

I am a dedicated, versatile administrative and operations professional with over 10 years of experience across customer service, retail leadership, and virtual assistance. My background includes seven years of disciplined service in the U.S. Army, where I developed leadership, logistics, and administrative skills.

As a Virtual Personal Assistant and independent contractor, I provide remote administrative support including scheduling, document preparation, data entry, inbox management, and client communication. I have supported clients with business planning, time management strategies, and Google Drive organization, and deliver creative services such as resume and cover letter drafting.

In retail and merchandising roles I managed day-to-day store operations, teams up to 20 associates, inventory oversight, merchandising compliance, and vendor relations. I have a track record of implementing process improvements that streamlined ordering, reduced shrink, and improved customer satisfaction.

I am proficient with Microsoft Office, Google Workspace, CRM tools, Zoom, Teams, Slack, and design tools like Canva and Adobe. I work effectively in remote and dynamic environments, balancing attention to detail with efficiency and strong written and verbal communication.

Experience

Work history, roles, and key accomplishments

Current

Virtual Personal Assistant

Current

Independent Contractor

Jan 2025 - Present (8 months)

Provide remote administrative support including scheduling, inbox management, document preparation, and client communication for individual clients, improving organization and time management.

Calendar Management Inbox Management Google Workspace Data Entry document preparation Client Communication Zoom)Slack CRM

Freelance Merchandiser

Various Clients

Aug 2017 - Dec 2025 (8 years 4 months)

Completed merchandising contracts across major retail chains, ensured planogram compliance, tracked store-level inventory, and produced vendor reports with photographic documentation.

Photography POS Familiarity

Retail Operations Consultant

Independent Contractor

Feb 2016 - Aug 2017 (1 year 6 months)

Advised small retailers on inventory control, merchandising, and team training, implementing process improvements that streamlined ordering and reduced shrink.

Inventory Control Merchandising Process Improvement Staff Training Reporting Loss Prevention

Store Manager

National Retailers

Apr 2013 - Jan 2016 (2 years 9 months)

Directed daily store operations and led teams up to 20 associates, managing hiring, scheduling, budgets, sales goals, and loss prevention to improve customer satisfaction and compliance.

Team Leadership Staffing Scheduling Budget Management Loss Prevention Customer Service Retail Operations

Assistant Store Manager

Various Employers

Jan 2007 - Mar 2013 (6 years 2 months)

Supported management in scheduling, employee training, and workflow planning; oversaw production schedules and assisted with vendor relations to ensure on-time delivery.

Scheduling Vendor Relations Production Scheduling Customer Service

Logistics & Administration Specialist

United States Army

May 1995 - May 2002 (7 years)

Served seven years in logistics, administration, and personnel supervision, training teams and maintaining operational readiness in high-pressure environments with recognized reliability and leadership.

Logistics Operations Management Administrative Support Leadership Reporting High Pressure Decision Making