Naledi Molaodi

I am a dedicated, customer-focused hospitality professional with over three years of experience delivering exceptional service in fast-paced environments. I communicate clearly with diverse groups and thrive working collaboratively to meet team goals.

In frontline roles I consistently provide personalised customer experiences, resolve issues with active listening and problem-solving, and maintain safety and comfort for guests. My contributions include measurable sales and efficiency gains through product recommendations and effective reservation management.

I adapt quickly to changing situations and handle multiple priorities with strong time-management and attention to detail. I bring cultural awareness and adherence to safety procedures while fostering customer loyalty.

I am passionate about creating welcoming experiences, meeting targets, and supporting colleagues to deliver seamless service that improves customer satisfaction and business results.