Patricia Moreno

Provide transformational change, strategic planning, stakeholder engagement, and training services focused on health and women’s equity, delivering fundraising, market strategy, and machine translation process design for nonprofit and cultural clients.

Led systemwide implementation of language access, Section 1557 compliance, and disability/veterans services initiatives, conducting gap analyses, training, and policy updates to improve service delivery and vendor oversight.

Managed training and quality assurance for the Language Assistance Program across enterprise growth, led pandemic transition to remote services, a vaccine enrollment campaign that boosted LEP vaccination by 35%, and improved Spanish translation quality by 90%.

Led initiatives to expand language services from 10,495 to 125,000+ interpretations (2010–2018), increased productivity by 50% and reduced costs by 35% through scheduling, quality metrics, and centralized coordination.

Taught World Humanities and Writing for the Social Sciences, developing curriculum and fostering academic engagement for undergraduate students from 2005 to 2014.

Developed curriculum and served as lead instructor for a 160-hour Medical Interpreting Certificate Program, creating original course content and staff development workshops.

Provided Spanish medical interpreting, coaching, and QA evaluation for volunteer teams while advising on training and grant-funded program development.

Managed adult and children’s education programs, leading start-up to full implementation, staff recruitment, partnership liaison work, and program operations from 2001–2003.

Completed a Master of Arts in Language and Literacy focused on language education and literacy studies.

Earned a Bachelor of Arts in Literary Studies with coursework in literature and writing.