Looking for a job

Matthew Gordon

@matthewgordon

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Payroll professional with several years of experience in payroll processing, tax compliance, and garnishments.

United States

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What I'm looking for

I am seeking a challenging payroll role at a company valuing accuracy, compliance, and strong client service where I can grow and improve payroll operations.

I am a dedicated payroll professional with four years of hands-on experience processing payrolls across small and large organizations, focusing on accuracy, compliance, and timely delivery. I have managed multi-state payrolls, handled sensitive employee information, and supported year-end tax reconciliation for large employee populations.

My strengths include resolving payroll discrepancies, processing garnishment orders, and maintaining high client service standards — demonstrated by a 12% improvement in client resolution satisfaction and a client ticket completion rate above 90%. I am proficient with ADP (Vantage, Workforce Now), Paychex, Lawson, and Microsoft Office.

I seek a dynamic, challenging role where I can apply my compliance knowledge, attention to detail, and problem-solving abilities to improve payroll operations and client satisfaction.

Experience

Work history, roles, and key accomplishments

Payroll Specialist

NVA Services Inc.

Mar 2024 - Jul 2025 (1 year 4 months)

• Resolved payroll discrepancies in a timely manner with excellent customer service skills.
• Audited and processed employee time sheets, maintained payroll records, and responded to inquiries.
• Handled sensitive employee information in accordance with privacy regulations.
• Improved client resolution satisfaction rate by 12% by providing excellent customer service and
effective solutions.

ADP ADP Workforce ADP SmartCompliance Auditing Payroll Processing Timekeeping Audit Customer Service Data Privacy Payroll Records Issue Resolution Compliance Client Satisfaction

Payroll Tax and Garnishment Specialist

Dollar General Corp.

Mar 2022 - Mar 2024 (2 years)

• Processed garnishment orders with accuracy and efficiency, ensuring compliance with all applicable
laws.
• Performed detailed calculations to ensure that correct amounts were withheld according to state and
federal regulations.
• Researched discrepancies in payroll deductions and took corrective action as needed.
• Assisted in year-end reconciliation for payroll taxes for 150K retail employees

regulatory knowledge Multi State Payroll Reconciliations Garnishments Payroll Tax Compliance Withholding Calculations Payroll Research ADP ADP SmartCompliance ADP Workforce

Payroll Specialist

Paychex Inc.

Mar 2021 - Mar 2022 (1 year)

• Maintained a list of 400 multi-state clients of varying sizes.
• Demonstrated a high level of accuracy and timeliness when processing payrolls.
• Processed payrolls with differing frequencies including weekly, bi-weekly, semi-monthly, monthly,
quarterly, and yearly.
• Maintained a client service ticket completion rate of above 90%.

Compliance PEO Multi State Payroll Payroll Processing Client Management