Peter Adekoya
@peteradekoya
Motivated customer service professional passionate about tech and business development.
ZimbabweWhat I'm looking for
I have over 3 years of experience in customer service and the care sector, where I have honed my skills as a highly motivated and results-driven self-starter. My passion for the tech industry and business development drives me to excel in collaborative environments, achieving both individual and collective goals under pressure.
Throughout my career, I have built strong relationships with key stakeholders and developed effective verbal communication and interpersonal skills. I am adept at recognizing problems and finding innovative solutions, allowing me to create value and growth in my interactions with customers and colleagues. My experience includes delivering digital projects in healthcare, leading teams, and providing exceptional customer support in high-volume environments.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
AA
Jan 2025 - Present (6 months)
Supported members in a high-volume contact centre via telephone, providing guidance and reassurance. Used detailed scripts to gather information and assess the best course of action to support members.
Digital Project Delivery Support
Bromley NHS/Healthcare
Nov 2023 - Jan 2025 (1 year 2 months)
Delivered small to medium digital and technology change projects, including IT Infrastructure Modernisation and Cyber Security Enhancements. Defined project needs and requirements, supporting project teams to improve performance and overcome obstacles.
Team Lead
Intrinsic Care Group
Feb 2021 - Oct 2023 (2 years 8 months)
Liaised with local healthcare professional services, organising client visits and daily tasks. Hosted staff meetings to strengthen work relationships and ensure company deadlines were met.
House Manager
Otas Supported Living
Jul 2020 - Jan 2021 (6 months)
Supported clients with daily living and life skills by constructing adequate care plans. Adhered to assessment information provided by doctors and hospitals, ensuring client needs were met.
Senior Shop Floor Specialist
Coral
Nov 2019 - Jul 2020 (8 months)
Provided customer service and ensured duty of care, observing customer behaviour and addressing gambling-related issues. Managed till operations and money handling, maintaining accurate expense records.
Senior Sales Associate
Gap
Apr 2019 - Nov 2019 (7 months)
Tracked and provided daily progression reports of product sales and stock using Excel. Handled cash and till operations with excellent customer service and attention to detail.
Health Care Assistant
Ruby Ward Medway Maritime Hospital
Aug 2018 - Apr 2019 (8 months)
Assisted with medications and personal care in line with clients' individual routines. Helped prepare meals with attention to nutritional needs, providing emotional and manual support.
Education
Degrees, certifications, and relevant coursework
CSTF
Certificate, Healthcare
Completed the CSTF Certificate, indicating compliance with core skills and training framework standards relevant to healthcare settings.
Unknown
Diploma, Information Technology
Earned a Subsidiary IT Diploma, providing a foundational understanding of information technology concepts and applications.
Unknown
A Levels, General Studies
Achieved 4 A*-B grades in A Levels, demonstrating strong academic performance across multiple subjects.
Unknown
GCSEs, General Studies
Attained 9 A*-C grades in GCSEs, showcasing a broad range of academic achievements at the secondary education level.
ISTQB
Certified Tester, Software Testing
Obtained certification as an ISTQB Foundation Certified Tester, demonstrating foundational knowledge in software testing principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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