DADear Ajey
@dearajey
Dedicated customer service professional with a passion for learning.
ZimbabweWhat I'm looking for
I am a dedicated and hardworking professional with a strong commitment to continuous learning and personal development. My experience in customer service has equipped me with excellent communication and interpersonal skills, allowing me to thrive in fast-paced environments. I take pride in delivering exceptional service and am highly motivated to achieve outstanding results in every role I undertake.
Throughout my career, I have held various positions that have honed my abilities in problem-solving, teamwork, and leadership. As a Customer Service Advisor at Teleperformance, I delivered outstanding service while navigating multiple internal systems to provide accurate information. My role as an Administrator at the Department for Work and Pensions further developed my skills in managing confidential information and supporting clients effectively.
In addition to my professional experience, I have a strong educational background, including a BTEC Level 2 in Business and a recent NCFE Level 3 Award in Cyber-Security Practices. I am eager to leverage my skills and experiences to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Teleperformance
Apr 2024 - May 2025 (1 year 1 month)
Delivered outstanding customer service via telephone, ensuring all queries were handled efficiently and professionally. Navigated multiple internal systems to provide accurate information and solutions, and participated in client calibration and leadership meetings to enhance service quality.
Administrator / Customer Service Advisor
Department for Work and Pensions
Sep 2022 - Jun 2023 (9 months)
Assisted claimants with employment processes and appointments, managing confidential information and supporting them with online journals and work searches. Trained on new software to improve data input and service delivery.
Dispatcher
Amazon
Sep 2021 - May 2023 (1 year 8 months)
Coordinated dispatch and unloading of trailers, serving as yard and door marshal while supporting team members to meet targets. Applied independent and collaborative problem-solving skills.
Warehouse Operative
DHL
Mar 2021 - Sep 2021 (6 months)
Recognized as a Communication Champion for exceptional communication skills, gaining experience in hygiene, order picking, PPT, and RDT scanner usage. Developed strong knowledge of warehouse operations.
Education
Degrees, certifications, and relevant coursework
Moseley Secondary School
GCSEs, Multiple Subjects
Achieved passes in English, Media Studies, Art Photography, and Religious Education. Developed foundational knowledge across various subjects.
Mathew Bolton College
BTEC Level 2 Business, Business
Successfully completed the BTEC Level 2 Business program. Gained foundational knowledge in business principles and practices.
NCFE
Award, Cyber-Security Practices
Obtained the NCFE Level 3 Award in Cyber-Security Practices. Developed skills and knowledge in cyber-security practices.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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