Open to opportunities

Tabeal Msandu

@tabealmsandu

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Results-driven professional with experience in customer service and healthcare coordination.

Zimbabwe

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What I'm looking for

I am looking for a role that will allow me to utilize my skills and experience to make a positive impact in the healthcare industry. I am interested in working with a team that values hard work and trusts me with responsibilities and challenges.

I am a dedicated and results-driven professional with a strong background in customer service, healthcare coordination, and IT support. Throughout my career, I have demonstrated my ability to work independently and as part of a team, with a strong focus on delivering high-quality results and exceeding expectations.

In my previous roles, I have developed a range of skills, including strong digital communication and interpersonal skills, proficiency in telehealth platforms and electronic health record systems, and problem-solving abilities in a virtual healthcare environment. I am confident in my ability to adapt to evolving healthcare technologies and practices, and I am committed to providing empathetic and patient-centered care.

In addition to my experience in healthcare, I have also worked in customer service and IT support, where I have developed strong leadership and team management abilities, as well as proficiency in performance management and data analysis. I am a quick learner, and I thrive in fast-paced environments where no two days are the same.

Experience

Work history, roles, and key accomplishments

Virtual Patient Care Coordinator

ZimworX and Manhattan Specialty Care USA

Jul 2022 - Aug 2024 (2 years 1 month)

Managed virtual appointments and coordinated patient care across various healthcare services. Provided remote support to patients, ensured data confidentiality, and collaborated with healthcare teams to optimize care delivery.

Empathy

Customer Service Agent

Teamsville Global

Mar 2021 - Jul 2022 (1 year 4 months)

Oversaw daily operations of the customer service team, mentored agents, and implemented quality assurance standards. Analyzed performance metrics to improve team productivity and customer satisfaction.

Leadership Teams Performance Communication Quality Assurance Customer Satisfaction

COVID-19 Task Force Member

Norton Covid 19 Task Force

May 2020 - Jan 2021 (8 months)

Answered inquiries about COVID-19 guidelines, assisted with appointment scheduling, and provided support to callers. Maintained knowledge of rapidly changing information.

Communication Empathy

Brand Ambassador

Econet Zimbabwe

Jul 2018 - Apr 2020 (1 year 9 months)

Promoted Econet services, engaged with customers, and provided support. Contributed to brand awareness and customer acquisition through effective communication.

Customer Support Sales Marketing

Junior IT Analyst

Not Specified

Provided first-level technical support, assisted in system maintenance, and troubleshot IT issues. Contributed to the implementation of new technologies and ensured effective communication with users.

Technical Support Maintenance Communication IT

Youth Advocate

SRHR Africa Trust(SAT) Zimbabwe

Mar 2016 - Dec 2020 (4 years 9 months)

Facilitated workshops on health topics, provided peer support, and organized awareness campaigns. Collaborated with peers to promote health education.

Leadership Research