Tabeal Msandu
@tabealmsandu
Results-driven professional with experience in customer service and healthcare coordination.
What I'm looking for
I am a dedicated and results-driven professional with a strong background in customer service, healthcare coordination, and IT support. Throughout my career, I have demonstrated my ability to work independently and as part of a team, with a strong focus on delivering high-quality results and exceeding expectations.
In my previous roles, I have developed a range of skills, including strong digital communication and interpersonal skills, proficiency in telehealth platforms and electronic health record systems, and problem-solving abilities in a virtual healthcare environment. I am confident in my ability to adapt to evolving healthcare technologies and practices, and I am committed to providing empathetic and patient-centered care.
In addition to my experience in healthcare, I have also worked in customer service and IT support, where I have developed strong leadership and team management abilities, as well as proficiency in performance management and data analysis. I am a quick learner, and I thrive in fast-paced environments where no two days are the same.
Experience
Work history, roles, and key accomplishments
Virtual Patient Care Coordinator
ZimworX and Manhattan Specialty Care USA
Jul 2022 - Aug 2024 (2 years 1 month)
Managed virtual appointments and coordinated patient care across various healthcare services. Provided remote support to patients, ensured data confidentiality, and collaborated with healthcare teams to optimize care delivery.
Customer Service Agent
Teamsville Global
Mar 2021 - Jul 2022 (1 year 4 months)
Oversaw daily operations of the customer service team, mentored agents, and implemented quality assurance standards. Analyzed performance metrics to improve team productivity and customer satisfaction.
COVID-19 Task Force Member
Norton Covid 19 Task Force
May 2020 - Jan 2021 (8 months)
Answered inquiries about COVID-19 guidelines, assisted with appointment scheduling, and provided support to callers. Maintained knowledge of rapidly changing information.
Brand Ambassador
Econet Zimbabwe
Jul 2018 - Apr 2020 (1 year 9 months)
Promoted Econet services, engaged with customers, and provided support. Contributed to brand awareness and customer acquisition through effective communication.
Junior IT Analyst
Not Specified
Provided first-level technical support, assisted in system maintenance, and troubleshot IT issues. Contributed to the implementation of new technologies and ensured effective communication with users.
Youth Advocate
SRHR Africa Trust(SAT) Zimbabwe
Mar 2016 - Dec 2020 (4 years 9 months)
Facilitated workshops on health topics, provided peer support, and organized awareness campaigns. Collaborated with peers to promote health education.
Education
Degrees, certifications, and relevant coursework
Tabeal hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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