Cumekia Conner

I am a dedicated Customer Service Specialist with a proven track record in resolving customer complaints with integrity and professionalism. My experience spans various roles in customer service, where I have consistently maintained a high customer resolution rate and contributed to team success. I thrive in fast-paced environments and am committed to delivering exceptional service that enhances customer satisfaction and retention.

Throughout my career, I have developed strong skills in issue resolution, project management, and effective communication. At Apria HealthCare, I achieved a 95% customer resolution rate and actively participated in ongoing training to enhance my problem-solving abilities. My leadership experience as a Customer Service Team Lead at Teleperformance allowed me to set and achieve goals that improved customer satisfaction ratings significantly.

I am passionate about contributing to a team-oriented environment and continuously improving processes to enhance service delivery. My goal is to leverage my skills and experience to make a positive impact in a customer-focused organization.