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@cumekiaconner
Diligent Customer Service Specialist with expertise in conflict resolution.
I am a dedicated Customer Service Specialist with a proven track record in resolving customer complaints with integrity and professionalism. My experience spans various roles in customer service, where I have consistently maintained a high customer resolution rate and contributed to team success. I thrive in fast-paced environments and am committed to delivering exceptional service that enhances customer satisfaction and retention.
Throughout my career, I have developed strong skills in issue resolution, project management, and effective communication. At Apria HealthCare, I achieved a 95% customer resolution rate and actively participated in ongoing training to enhance my problem-solving abilities. My leadership experience as a Customer Service Team Lead at Teleperformance allowed me to set and achieve goals that improved customer satisfaction ratings significantly.
I am passionate about contributing to a team-oriented environment and continuously improving processes to enhance service delivery. My goal is to leverage my skills and experience to make a positive impact in a customer-focused organization.
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Work history, roles, and key accomplishments
Apria HealthCare
Oct 2022 - Present (3 years 1 month)
Maintained a customer resolution rate of 95% over my tenure with the company and upheld quality control policies and procedures to increase customer satisfaction. Participated in ongoing proprietary product trainings and certifications to advance knowledge in problem solving, CRM software, and customer service.
Teleperformance
Jun 2021 - Oct 2022 (1 year 4 months)
Set attainable daily, weekly and monthly goals and game plans for the grievance department. Cross-trained new team members, resulting in a 17% increase in customer satisfaction ratings.
Sam's Club
Jun 2020 - Jun 2021 (1 year)
Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax. Coordinated internally with operations and logistics to maintain knowledge of new company products.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills.
Software and tools used professionally
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