Gladys Weru - Customer Care In Charge - Penda Health Limited | Himalayas
GW
Open to opportunities

Gladys Weru

@gladysweru

Dynamic healthcare administration and customer care specialist with 10 years experience.

Zimbabwe

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in healthcare management.

I am a dynamic healthcare administration and customer care specialist with over 10 years of experience in medical facility management, patient experience, and team leadership. My expertise lies in streamlining healthcare operations, improving patient satisfaction, and managing teams effectively. I have a proven track record in insurance billing, accurate claims processing, revenue optimization, and regulatory compliance.

Throughout my career, I have excelled in roles such as Customer Care In-Charge and Senior Clinical Coordinator at Penda Health Limited, where I focused on quality service delivery and administrative functions. I have also coordinated community health projects, demonstrating my commitment to enhancing patient care delivery and community well-being. My exceptional communication skills and ability to solve problems have been instrumental in driving operational excellence.

Experience

Work history, roles, and key accomplishments

PL

Customer Care In Charge

Penda Health Limited

Dec 2018 - Apr 2024 (5 years 4 months)

Oversaw end-to-end billing, invoicing, and revenue collection, ensuring financial accuracy and optimizing revenue streams. Led public relations and local marketing initiatives, enhancing the company's brand presence and community engagement.

GG

Project Coordinator

Githurai Self Help Group

Jan 2014 - Dec 2018 (4 years 11 months)

Coordinated monthly health and environmental talks in schools, mobilizing the community for environmental clean-up initiatives. Ensured revenue collection and reported on project progress, contributing to the successful execution of community development programs.

PL

Senior Clinical Coordinator In-Charge

Penda Health Limited

Jun 2018 - Dec 2018 (6 months)

Managed invoicing, stocktake, and service marketing, contributing to efficient clinic operations and sales targets. Coordinated floor activities, planned shifts, and resolved customer concerns to ensure smooth patient flow and satisfaction.

PL

Clinical Coordinator

Penda Health Limited

Jun 2018 - Jun 2018 (0 months)

Handled reception duties including service marketing, customer care, and data collection, ensuring efficient patient registration and information management. Performed triage responsibilities such as taking vital signs, assisting with claim forms, and assigning patients to doctors.

UN

Sales and Marketing

Unilever

Aug 2013 - Dec 2013 (4 months)

Ensured sales targets were met by building strong client relations and coordinating promotional items for Geisha soap. Contributed to successful product promotion and increased market penetration.

GN

Intern

GBS-GoodNews Broadcasting Network

Jan 2012 - Dec 2013 (1 year 11 months)

Assisted with video production and editing, creating graphics for news segments. Prepared subtitles for Korean films and contributed to scriptwriting, enhancing broadcast content.

CS

Shop Assistant

Cosmetic and Mpesa Shop

Jan 2013 - Jul 2013 (6 months)

Managed daily shop operations, including opening, closing, sales, and cash balancing. Handled invoicing and stocktaking, ensuring accurate inventory management and financial records.

Education

Degrees, certifications, and relevant coursework

TS

Thika School of Medical and Health Sciences

Diploma, Community Health and HIV/Aids Management

Completed a diploma program focused on community health and HIV/AIDS management. Gained knowledge in public health strategies and disease prevention.

SI

Star Media Institute

Diploma, Mass Communication

Acquired a diploma in Mass Communication, covering various aspects of media and communication. Developed skills in media production and content creation.

TS

Thika School of Medical and Health Science

Certificate, Community Health Assistant/Patient Attendant

Obtained a certificate as a Community Health Assistant/Patient Attendant. Focused on basic patient care and community health support.

BI

Brilliant Training Institute

Certificate, Computer Applications

Completed a certificate program in Computer Applications. Gained foundational skills in various computer software and applications.

FS

Facing M.T Kenya Girl's High School

Certificate, Secondary Education

Achieved a Certificate in Kenya Certificate of Secondary Education. Completed secondary education requirements.

LA

Lily Academy

Certificate, Primary Education

Obtained a Certificate in Kenya Certificate of Primary Education. Completed primary education requirements.

Tech stack

Software and tools used professionally

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