Adam North-Hunt
@adamnorthhunt
Calm and compassionate customer support professional with technical expertise.
ZimbabweWhat I'm looking for
As a dedicated Customer Support professional, I pride myself on my ability to handle patient and customer queries with calmness and compassion. My experience spans across various channels including email, live chat, and phone, allowing me to thrive in high-stakes environments where attention to detail and empathy are paramount. I have a proven track record in technical support, healthcare testing, and security-sensitive roles, which has equipped me with the communication skills and judgment necessary to build trust quickly and manage sensitive conversations effectively.
During my tenure as a Customer Support Associate, I successfully managed high volumes of support queries, diagnosing and resolving issues with patience and clarity. I consistently met and exceeded KPIs for resolution time, quality, and customer satisfaction. My role as a Community Engagement & Support Assistant further honed my ability to triage messages and escalate concerns appropriately, ensuring that patient and user needs were addressed swiftly and accurately. I am now eager to join a purpose-led team where I can contribute to enhancing patient experiences and driving innovative healthcare delivery.
Experience
Work history, roles, and key accomplishments
Freelance Roles
Freelance
Jan 2022 - Present (3 years 6 months)
Worked as a Security Officer in environments requiring discretion, judgment, and calm under pressure. Supported live technical operations as a Stagehand & Technician, requiring coordination and reliability.
Customer Support Associate
Confidential
Jan 2021 - Present (4 years 6 months)
Managed high volumes of support queries across phone, chat, and email in a tech environment. Diagnosed and resolved issues with sensitivity and patience, often explaining technical steps to non-expert users.
Testing Operative
NHS COVID Testing Centre
Jan 2020 - Present (5 years 6 months)
Delivered clear, consistent support to the public during high-pressure pandemic operations. Maintained professionalism and patient confidentiality in compliance with NHS guidelines.
Community Engagement & Support Assistant
Confidential
Jan 2020 - Present (5 years 6 months)
Monitored and managed inbound messages across platforms including SMS, email, and social media. Supported healthcare-related product launches and after-hours service coverage.
Hospitality & Customer-Facing Roles
Confidential
Jan 2016 - Present (9 years 6 months)
Built strong people skills in fast-paced settings including bars, kitchens, and logistics. Regularly dealt with customer queries, conflict resolution, and shift-based teamwork.
Education
Degrees, certifications, and relevant coursework
Unknown
GCSEs, General Studies
Grade: A-C
Achieved 8 GCSEs with grades ranging from A to C, demonstrating foundational academic proficiency across various subjects.
Unknown
Certification, Fire Fighting
Completed Level 2 Fire Fighting Certification, gaining essential knowledge and practical skills in fire prevention and emergency response.
Unknown
Certification, First Aid
Obtained Emergency First Aid at Work certification, providing the skills to administer immediate first aid in workplace emergencies.
Unknown
License, Security
Acquired SIA Door Supervisor License, qualifying for security roles requiring crowd control and public safety management.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Interested in hiring Adam?
You can contact Adam and 90k+ other talented remote workers on Himalayas.
Message AdamFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
