Cynthia Koto

Delivered compassionate support to elderly patients and individuals with dementia, learning disabilities, mental health conditions, and complex healthcare needs. Maintained accurate electronic care records, responded to patient enquiries, and escalated complex issues to clinical teams.

Supported elderly residents with daily care while providing compassionate, customer-focused service. Recorded observations, communicated wellbeing changes, and worked with nursing staff to ensure high-quality patient care.

Supported adults with diverse care needs using person-centred communication and relationship building. Maintained daily reports and documentation while encouraging independence and delivering outstanding customer service.

Provided community-based support by coordinating appointments and daily care activities. Maintained detailed documentation, communicated with patients and healthcare professionals, and escalated urgent situations as needed.

Managed high-volume customer telephone calls and account enquiries. Negotiated payment solutions, updated customer records using electronic systems, and worked with multiple departments to resolve customer issues.

Provided first-line technical support via telephone, email, and face-to-face communication. Assisted users with hardware and software troubleshooting, maintained technical support documentation, and delivered user training.

Grade: Passed

Completed a Care Certificate along with 36 other courses.

Grade: Passed

Completed an Elderly Care course and included Basic First Aid, Choking & CPR, and dementia and nutrition skills.

Grade: 2.2

Completed a BSc (Honours) in Computer Science, graduating with a 2.2 (Honours).

Grade: 8 points

Completed Advanced Level studies and achieved a total of 8 points.

Grade: 9 O'levels including Maths and English

Completed Ordinary Level studies, earning 9 O’levels including Maths and English.