Peace Okeofu
@peaceokeofu
Customer-focused client relations specialist driving retention through CRM, communication, and data-driven problem solving.
What I'm looking for
I am a customer-focused Client Relations Specialist with hands-on experience in customer service, sales, and product support, skilled at improving satisfaction and retention through clear communication and data-driven insights.
At Utoken Limited, I contributed to product requirement documents, coordinated cross-functional teams, and ran product testing to improve user adoption and onboarding.
In prior customer care and sales roles I boosted satisfaction scores and reduced resolution times by sharing knowledge, implementing engagement strategies, and creating digital content to increase brand awareness.
I bring strong CRM experience (Zendesk, Salesforce, HubSpot, JIRA), project management tools (Trello, Asana, Zoho), and a service-oriented approach that combines empathy, organization, and problem-solving to drive operational excellence.
Experience
Work history, roles, and key accomplishments
Nursing Assistant
University of Nigeria Medical Centre
Jun 2024 - Oct 2024 (4 months)
Provided patient registration, documentation, and bedside assistance, ensuring compliance with procedures and delivering empathetic support in a high-pressure clinical setting.
Product Management Intern
Utoken Limited
Nov 2023 - Oct 2024 (11 months)
Analyzed customer feedback to enhance product features and improve user retention; coordinated cross-functional teams and contributed to PRDs to align features with customer needs.
Customer Care Representative
Complete Computers Technology
Jan 2023 - Dec 2023 (11 months)
Provided personalized omnichannel customer support and implemented engagement strategies that increased satisfaction by 20% and reduced resolution time by 30% through team upskilling.
Classroom Teacher
Elshadai Mighty Seeds Academy
Sep 2015 - Jul 2016 (10 months)
Developed and delivered engaging lesson plans and personalized student support, improving academic performance and classroom management during the 2015–2016 academic year.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Biology Education
Completed a Bachelor of Science in Biology Education at the University of Nigeria, Nsukka, graduating in 2021.
West African Senior School Certificate Examination
West Africa Senior Secondary Certificate, Secondary Education
Awarded the West African Senior School Certificate Examination credential in 2015.
Availability
Location
Authorized to work in
Job categories
Skills
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