Open to opportunities

Peace Okeofu

@peaceokeofu

Customer-focused client relations specialist driving retention through CRM, communication, and data-driven problem solving.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can improve retention and product adoption using CRM expertise, cross-team collaboration, and data-driven problem solving.

I am a customer-focused Client Relations Specialist with hands-on experience in customer service, sales, and product support, skilled at improving satisfaction and retention through clear communication and data-driven insights.

At Utoken Limited, I contributed to product requirement documents, coordinated cross-functional teams, and ran product testing to improve user adoption and onboarding.

In prior customer care and sales roles I boosted satisfaction scores and reduced resolution times by sharing knowledge, implementing engagement strategies, and creating digital content to increase brand awareness.

I bring strong CRM experience (Zendesk, Salesforce, HubSpot, JIRA), project management tools (Trello, Asana, Zoho), and a service-oriented approach that combines empathy, organization, and problem-solving to drive operational excellence.

Experience

Work history, roles, and key accomplishments

Nursing Assistant

University of Nigeria Medical Centre

Jun 2024 - Oct 2024 (4 months)

Provided patient registration, documentation, and bedside assistance, ensuring compliance with procedures and delivering empathetic support in a high-pressure clinical setting.

Patient Registration Documentation Patient Support Communication & Compliance Empathy Time Management

Product Management Intern

Utoken Limited

Nov 2023 - Oct 2024 (11 months)

Analyzed customer feedback to enhance product features and improve user retention; coordinated cross-functional teams and contributed to PRDs to align features with customer needs.

Product Management Customer Research QA Testing Onboarding Jira Trello

Customer Care Representative

Complete Computers Technology

Jan 2023 - Dec 2023 (11 months)

Provided personalized omnichannel customer support and implemented engagement strategies that increased satisfaction by 20% and reduced resolution time by 30% through team upskilling.

Customer Service Phone Support Sales Content Creation Data Entry

Classroom Teacher

Elshadai Mighty Seeds Academy

Sep 2015 - Jul 2016 (10 months)

Developed and delivered engaging lesson plans and personalized student support, improving academic performance and classroom management during the 2015–2016 academic year.

Lesson planning Classroom Management Communication Mentoring