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Peace Okeofu

@peaceokeofu

Customer-focused client relations specialist driving retention through CRM, communication, and data-driven problem solving.

Nigeria
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What I'm looking for

I seek a customer-focused role where I can improve retention and product adoption using CRM expertise, cross-team collaboration, and data-driven problem solving.

I am a customer-focused Client Relations Specialist with hands-on experience in customer service, sales, and product support, skilled at improving satisfaction and retention through clear communication and data-driven insights.

At Utoken Limited, I contributed to product requirement documents, coordinated cross-functional teams, and ran product testing to improve user adoption and onboarding.

In prior customer care and sales roles I boosted satisfaction scores and reduced resolution times by sharing knowledge, implementing engagement strategies, and creating digital content to increase brand awareness.

I bring strong CRM experience (Zendesk, Salesforce, HubSpot, JIRA), project management tools (Trello, Asana, Zoho), and a service-oriented approach that combines empathy, organization, and problem-solving to drive operational excellence.

Experience

Work history, roles, and key accomplishments

CT

Customer Care Representative

Complete Computers Technology

Jan 2023 - Dec 2023 (11 months)

Provided personalized omnichannel customer support and implemented engagement strategies that increased satisfaction by 20% and reduced resolution time by 30% through team upskilling.

EA

Classroom Teacher

Elshadai Mighty Seeds Academy

Sep 2015 - Jul 2016 (10 months)

Developed and delivered engaging lesson plans and personalized student support, improving academic performance and classroom management during the 2015–2016 academic year.

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka logoUN

University of Nigeria, Nsukka

Bachelor of Science, Biology Education

Completed a Bachelor of Science in Biology Education at the University of Nigeria, Nsukka, graduating in 2021.

WE

West African Senior School Certificate Examination

West Africa Senior Secondary Certificate, Secondary Education

Awarded the West African Senior School Certificate Examination credential in 2015.

Tech stack

Software and tools used professionally

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