Open to opportunities

Kennedy Ogodo

@kennedyogodo

Message

I am a dedicated customer service leader improving client satisfaction.

Nigeria

Message

What I'm looking for

I seek a customer-focused role (remote or hybrid) where I can lead/support teams, use Zendesk and Excel to improve processes, mentor staff, and drive high satisfaction through data-driven service improvements and clear communication.

I am a customer service professional with over 4 years of experience delivering empathetic, data-driven support across remote and in-person settings. I managed a remote support team, mentored agents, resolved escalations through Zendesk, tracked KPIs, and developed knowledge-base resources to improve response efficiency.

Skilled in Microsoft Excel, CRM and EMR systems, I hold a Bachelor's degree in Mathematics and multiple customer service certifications. I seek to streamline processes, train teams, and raise service quality while building strong client relationships.

Experience

Work history, roles, and key accomplishments

Client Relations Assistant

Excellent Community Education Welfare Scheme

Feb 2020 - Dec 2020 (10 months)

Served as liaison between clients and healthcare providers, educating clients on available services, documenting interactions, and ensuring prompt referrals and follow-up to improve access to care.

Client Relations Care Coordination Patient Education Documentation Empathy