Open to opportunities

Oseahumen Ebhodaghe

@oseahumenebhodaghe

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Client relations and complaints specialist driving retention, efficiency, and customer-centric solutions.

Nigeria

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What I'm looking for

I seek a customer-centric role where I can lead complaint management, improve retention, implement CRM/process improvements, and drive measurable growth.

I am a client relations and complaints executive with over three years' experience building customer support systems, CRM integrations, and complaint management SOPs for tech and analytics companies. I have driven measurable outcomes — improving customer retention by 62%, boosting operational efficiency through intern training by 87%, and increasing recurring-order contribution while scaling enquiries.

I lead cross-functional complaint resolution, SLA management, and data-driven process improvements, and have held leadership responsibility for sales and customer service growth initiatives that yielded increased enquiries, orders closed, and active customers. I bring strong product knowledge, CRM proficiency, and a focus on proactive customer engagement to reduce churn and increase lifetime value.

Experience

Work history, roles, and key accomplishments

Current

Head of Sales and Customer Service

Current

Feegor Limited

Jul 2025 - Present (4 months)

Spearheaded initiatives that grew enquiries 62% in two months and increased orders closed 23% by optimizing outreach and follow-up processes; improved recurring-customer orders 22% and reduced churn 23% through retention programs.

Customer Retention Lead Generation Sales Operations CRM Account Management Outreach Data Analysis Team Leadership

Complaints and Compliance Executive

StackwisR Limited

Aug 2022 - Jun 2025 (2 years 10 months)

Developed and implemented SOPs for escalated issues that improved customer retention 62% and transitioned complaint handling from reactive to proactive while implementing CRM-driven reporting and SLA contracts.

Complaint Handling & Compliance CRM SOP Development SLA Management Data Analysis Cross Functional Collaboration Training

Client Experience / Customer Support Executive

Pairview Limited

Feb 2022 - Aug 2022 (6 months)

Managed high-pressure inbound call volume (10+ calls/hour), improved customer engagement and self-service adoption, and achieved a 4.7/5 customer service rating through timely resolutions and product education.

Inbound Customer Education CRM Documentation Product Knowledge Customer Satisfaction

Customer Support Intern

Pairview Global

Nov 2021 - Feb 2022 (3 months)

Supported customer acquisition and revenue growth through research, outreach, and CRM usage (Zoho), and developed foundational sales skills via shadowing and direct selling for EdTech products.