Open to opportunities

Oluwabori Onafuye

@oluwaborionafuye

Message

I build lasting client relationships, improve retention, and coordinate seamless service delivery across teams.

Nigeria

Message

What I'm looking for

I'm looking for a client-facing role where I can strengthen retention, resolve customer challenges, coordinate cross-functional teams, and deliver seamless client experiences.

I'm currently managing 100+ daily client interactions at Multistream Limited, building strong relationships across phone and digital channels while resolving concerns and improving service delivery.

Previously at Yetoons Arts & Crafts, I improved client retention by 45% through proactive engagement, responsive support, and tailored solutions. I also converted prospects into paying clients and coordinated client journeys with finance, product, technical, logistics, and operations teams.

At Arksim Ventures, I managed 100+ client accounts and reduced on-site technical visits by 30% through remote troubleshooting, client education, and proactive communication. I bring CRM experience, clear communication, and a practical focus on long-term client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Manager

Current

Multistream Limited

Mar 2025 - Present (1 year 6 months)

Manage 100+ daily client interactions via phone and digital channels, ensuring high satisfaction. Coordinate with internal teams to deliver seamless program delivery and resolve client complaints effectively.

Customer Relationship Management CRM Communication Skills problem resolution Cross functional Coordination Microsoft Office Google Workspace Zoom Google Meet Mailchimp HubSpot Microsoft Dynamics 365

Client Relations Executive

Yetoons Arts & Crafts

Jan 2025 - Mar 2025 (2 months)

Drove 45% improvement in client retention through strategic relationship management and proactive engagement. Converted prospects into paying clients and coordinated end-to-end client journeys with logistics and operational teams.

Customer Retention Relationship Building Communication Skills problem resolution Cross functional Coordination CRM Microsoft Office Google Workspace Zoom Google Meet Mailchimp HubSpot Microsoft Dynamics 365

Public Relations Officer

NYSC SDGs Community Service

Jun 2024 - Nov 2024 (5 months)

Managed public relations activities for 50+ volunteers, overseeing communications and stakeholder engagement. Planned and executed events and media campaigns, establishing a media hub with graphics and video content.

Public Relations Stakeholder Engagement Event Planning Media Campaigns Graphic Design Video Content Communication Skills Canva Photoshop Gemini

Client Account Management Specialist

Arksim Ventures

Jul 2020 - Aug 2023 (3 years 1 month)

Managed portfolio of 100+ client accounts with proactive engagement and timely issue resolution. Reduced on-site technical visits by 30% through remote troubleshooting and client education.

Account Management Customer Relationship Management Remote troubleshooting Client Education CRM Microsoft Office Google Workspace Zoom Google Meet Mailchimp HubSpot Microsoft Dynamics 365

Client Support Officer

Lola's Beauty Place

Aug 2017 - Sep 2018 (1 year 1 month)

Delivered welcoming client experiences guiding product selection and purchasing decisions. Built client trust and loyalty through consistent, personalized service.

Client Services Communication Skills Relationship Building Microsoft Office Google Workspace Zoom Google Meet Mailchimp HubSpot Microsoft Dynamics 365

General Secretary

Anatomical Student Society of Nigeria (ASSON)

Ensured organizational compliance with governance standards through administrative oversight and record management. Organized bi-weekly meetings and annual events, maintaining minutes and stakeholder correspondence.

Administrative Management Record keeping Event Planning Communication Skills Conflict Resolution Microsoft Office Google Workspace