Open to opportunities

Deborah Alabi

@deborahalabi

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Customer Support Specialist with a focus on client relationship management.

Nigeria

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What I'm looking for

I am seeking a role that fosters collaboration, values customer-centric solutions, and offers opportunities for professional growth.

I am a dedicated Customer Support Specialist with over two years of experience in client relationship management and process optimization. My expertise lies in utilizing CRM tools and analyzing customer feedback to enhance engagement and reduce churn. I am passionate about building strong relationships and providing personalized solutions that drive customer loyalty.

Throughout my career, I have successfully implemented structured customer issue escalation systems, leading to significant improvements in resolution times and customer satisfaction scores. My proactive approach to support has allowed me to develop frameworks that optimize workflows and mentor support teams, ultimately elevating service delivery. I thrive in collaborative environments and have a proven track record of enhancing customer experiences through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Head Administrative and Customer Support

AITI

May 2023 - May 2024 (11 months)

Implemented a structured customer issue escalation system, reducing resolution time by 40% and improving customer satisfaction scores. Developed a knowledge base and led a cross-functional team to enhance service delivery and community engagement.

Customer Relationship Management Process Optimization Cross Functional Collaboration Customer Feedback Analysis Team Leadership Troubleshooting Communication Service Delivery

Customer Service Experience Manager

Trekkle

Aug 2023 - Oct 2023 (2 months)

Optimized response workflows and improved first-contact resolution rates by 35%. Launched an in-app customer feedback system and handled high volumes of inquiries across multiple channels to ensure seamless service.

Customer Retention Data Analysis Customer Feedback Analysis Communication Problem Solving CRM Software Team Leadership

Customer Support Specialist

Pillow

Apr 2022 - May 2023 (1 year 1 month)

Handled a 50% increase in customer inquiries during peak periods, enhancing retention by 20% through personalized support strategies. Provided technical support and collaborated with marketing for consistent communication.

Customer Relationship Management Communication Team Leadership Troubleshooting Data Analysis Customer Retention

Customer Care and Administrative Support

NGTECH

Apr 2019 - Dec 2019 (8 months)

Improved customer satisfaction by 25% through proactive communication and timely resolution of queries. Streamlined administrative workflows, enhancing team productivity and client trust.