Peace Friday

I’m a Customer Service Representative with 3 years of experience helping customers resolve issues and navigate services across phone, email, and live chat. I focus on clear, empathetic communication that drives strong outcomes and trust.

In my most recent role as a Customer Service Officer, I handled 50+ interactions daily while maintaining a 95% CSAT. I also achieved a 30% reduction in resolution time by simplifying complex issues and guiding customers through successful end-to-end experiences.

Across fintech and lending environments, I’ve managed high-volume customer outreach and account follow-ups using CRM tools and internal dashboards. I’m comfortable handling sensitive conversations with active listening and escalating complex cases to the right teams to keep resolutions moving.

I bring a track record of quickly adapting to new systems and using CRMs such as HubSpot, Salesforce, and Zendesk to document accurately and improve support quality. I’m also strengthening my customer-support foundation through CRM tools and Customer Success Fundamentals certifications.