Nafisat Akokhia

I am a Customer Support and Customer Service professional with 3 years of experience delivering high-quality support across microfinance and remote service environments. I handle high-volume customer interactions with empathy, accurate recordkeeping, and strong problem-solving, while maintaining service-level agreement (SLA) response and quality standards.

In my roles, I serve as the first point of contact through phone, email, and live chat, resolve complaints efficiently, and escalate complex issues when needed. I document customer interactions in CRM systems (Zendesk, Freshdesk), follow up on open tickets, and support onboarding/account updates, transaction inquiries, administrative tasks, and internal audits to improve customer experience and retention.