Boulaye Emegbo

I’m a Customer Service Professional with 3+ years of experience across e- commerce and financial service supporting customers by phone and text in fast-paced, remote, high-volume environments. I focus on resolving product and service issues, guiding customers through how-to questions, and managing bookings and scheduling requests.

In my roles, I’ve handled 200+ daily inbound and outbound client interactions, using CRM and dialer software like Salesforce and HubSpot to maintain accurate account notes and strong first-call resolution. I’m comfortable multitasking across phone and SMS channels while adapting quickly to new systems and processes, including remote team tools like Slack, MS Teams, and Google Suite.

I’m especially proud of measurable customer impact: I increased digital product adoption by 80% through clear, needs-based guidance, and I earned sustained positive client feedback on Trustpilot that contributed to performance-based bonuses. I bring an HND background in Petroleum & Natural Gas Processing from the Petroleum Training Institute (PTI).