Paschaline Ugwuagbo
@paschalineugwuagbo
Remote customer support specialist with proven multi-channel excellence.
What I'm looking for
I am a remote Customer Support Specialist with over three years of experience delivering multi-channel support across email, live chat, phone, and social media. I consistently maintain high customer satisfaction—95%—by resolving tickets quickly using Zendesk, HubSpot, and Freshdesk, and by supporting e-commerce platforms like Shopify and WooCommerce.
I have driven measurable engagement and conversions by building strong customer relationships, upselling product recommendations, and creating digital follow-up campaigns that increased inquiries by 30%. I bring disciplined time management, clear communication, and a solution-focused approach to every interaction.
Experience
Work history, roles, and key accomplishments
Customer Experience Associate
BOZ Jewelry
Sep 2024 - Present (1 year 1 month)
Delivered exceptional customer service to walk-in and online clients, maintaining a 95% satisfaction rate and boosting sales through upselling and personalized recommendations.
Customer Support
Vobb Atlas
Feb 2024 - Sep 2024 (7 months)
Supported prospective students with study-abroad inquiries via Instagram, WhatsApp, and email, using HubSpot to track applications and increasing engagement by 30% through digital follow-up strategies.
Customer Service Representative
Luxuree
Nov 2022 - Nov 2023 (1 year)
Responded to customer inquiries across Instagram and WhatsApp, maintained 95%+ satisfaction, and strengthened brand loyalty through empathetic and efficient support.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Education, English / Arts Education
Completed a Bachelor of Education in Arts Education (English) awarded in November 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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