Paschaline Ugwuagbo

I am a remote Customer Support Specialist with over three years of experience delivering multi-channel support across email, live chat, phone, and social media. I consistently maintain high customer satisfaction—95%—by resolving tickets quickly using Zendesk, HubSpot, and Freshdesk, and by supporting e-commerce platforms like Shopify and WooCommerce.

I have driven measurable engagement and conversions by building strong customer relationships, upselling product recommendations, and creating digital follow-up campaigns that increased inquiries by 30%. I bring disciplined time management, clear communication, and a solution-focused approach to every interaction.