JOHN ALFRED

I am a dedicated and patient Customer Support professional with a B.Sc. in Business Administration from the University of Benin. I am passionate about helping customers solve problems quickly and with a smile, providing clear communication and empathy.

I’m proficient in tools such as Zendesk, Intercom, HubSpot, Shopify, Slack, Loom Freshdesk, Google Workspace, and other remote support platforms. I enjoy improving processes, identifying customer pain points early, and ensuring smooth communication across teams.

I’m passionate about customer experience, service excellence, and continuous professional growth. I’m looking for opportunities where I can contribute my skills, reliability, and customer-first approach to a team that values efficiency and quality service.

I have experience delivering excellent service via email, live chat, and social media, and I am fully equipped for 100% remote work from Benin City, Nigeria, including flexible support across WAT and adaptable to EU/US hours.

In my most recent roles I provided email and WhatsApp support, handled product questions, order updates, refunds, and delivery complaints, and managed 500+ customer inquiries via email and live chat. I consistently delivered fast responses and built a reputation for patience and problem-solving.

I achieved an average first-response time under 5 minutes and a first-contact resolution rate of 90%+, with 98% positive feedback on billing, order tracking, refunds, returns, and basic technical issues. I bring empathy, de-escalation skills, and strong written communication to every customer interaction.