Temitope Adebayo
@temitopeadebayo
Customer-focused remote support specialist skilled in CRM and Shopify operations.
What I'm looking for
I am a customer-focused and detail-oriented remote support specialist with over 2 years of hands-on experience providing exceptional service across email, chat, and social media platforms. I consistently handle high-volume inquiries with empathy, accuracy, and strong attention to brand consistency.
I have processed orders and refunds and worked with CRM tools including Gladly, Zendesk, and HubSpot, while collaborating with social media and marketing teams to support product launches and campaigns. I am experienced in de-escalating issues calmly, maintaining high customer satisfaction, and meeting service-level goals.
Reliability, strong time management, and the ability to multitask in remote environments define my work style. I bring clear communication, efficient problem-solving, and a proactive approach to improving customer experience and operational workflows.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Specialist
Notes Inc. Media
Jan 2022 - Present (3 years 9 months)
Provided customer support across email, chat, and social media, processing orders and refunds and resolving inquiries to maintain high satisfaction during product launches and campaigns.
Customer Service & Administrative Assistant
Airtel Nigeria
Jan 2018 - Dec 2020 (2 years 11 months)
Handled multichannel customer inquiries, assisted with billing and account setup, and consistently met service-level goals through accurate troubleshooting and timely responses.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure
Bachelor of Science, Quantity Surveying
Completed a Bachelor of Science in Quantity Surveying focusing on cost estimation, construction contracts, and project management.
Availability
Location
Authorized to work in
Job categories
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